1,173 Customer Service jobs

The Program Manager is responsible for the customer relationship and works with customers by leading, coordinating and monitoring their programs, as well as handle the account lifecycle from on boarding through delivery for client engagements. Program Managers have dedicated SaaS accounts which they run. They are also responsible for gathering feedback from customers and working with internal HackerOne teams to improve the customer experience. WHO WE ARE:The Program operations team crafts great customer experiences by being our customers’ most trusted advisors for building a successful program on HackerOne. WHAT YOU WILL DO: Work with HackerOne and client partners to gather and document requirements, then ensure the requirements solve a customer’s pain point or objective(s) through project outcomes and deliverables Serve as liaison between clients and HackerOne technical and non-technical departments in order to ensure that all targets and requirements are met Build and maintain a network of cross-functional technical resources within HackerOne and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and partner concerns Contribute to the refinement of the HackerOne Customer Services methodology Provide support by driving the value of HackerOne to both potential and existing HackerOne customers and internal sales teams alike Customer onboarding Understand customer’s internal processes & goals, share standard methodologies Provide tips on working with hackers Training on products, set up common workflows/integrations, etc. Accounts optimization Develop good working relationship with customers Data-driven bench-marking, insights and recommendations Support program specific expansion efforts (targeted invites, promotions, etc..) Collect product feedback/feature requests, and demo new features Support public launches and related communication efforts Liaison with other touch-points - most frequently triage partners & other teams from H1 Be a HackerOne product expert Specialize in running vulnerability disclosure/bug bounty programs Give Personalized recommendations for various maturity stages based on best practices and data Operationalize customer feedback Provide feedback and insights gained through customer interaction to internal teams Champion product features on behalf of customers, and participate in product discussion One-to-Many support Support tickets Scalable customer education (blog, help center, case studies) WHAT WE ARE LOOKING FOR: Proven ability to organize and execute projects in a consistent, repeatable and reliable manner. Technical conversational knowledge in the following areas: Capacity, utilization, and performance IT Service Management and Service Delivery (ITIL certification preferred) Excellent time management, communications, decision making, presentation, human relations and organization skills Ability to adapt to a dynamic environment Ability to resolve problems in a timely manner Ability to communicate technical information and ideas so others will understand General knowledge of cloud technologies, IT operations, project management operations **Ability to travel as required WHAT WE DO HackerOne was started by hackers and security leaders who are driven by a passion to make the internet safer. HackerOne is now the #1 hacker-powered security platform, helping organizations find and fix critical vulnerabilities before they can be exploited. We partner with the global hacker community to surface the most relevant security issues of our customers before they can be exploited by criminals. More than 1,500 organizations, including the U.S. Department of Defense, General Motors, Google Play, Twitter, GitHub, Nintendo, Panasonic Avionics, Qualcomm, Starbucks, and Dropbox, trust HackerOne to find critical software vulnerabilities. HackerOne is headquartered in San Francisco with offices in London, New York, the Netherlands, and Singapore. As a team, we believe in integrity, transparency, trust, collaboration and community. We believe in the positive power of hackers and work tirelessly to promote the success of our community to the broader, mainstream audience.

Customer Success Manager We are seeking a proven Customer Success professional to build, lead and scale a best-in-class Customer Success function to support Zuora's growth ambitions: to be the company to whom the world's best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy. You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately drives revenue retention and growth. We win when our customers win. As our Customer Success Manager you will manage day-to-day operational and long term strategic business relationships with Zuora's strategic customers. The CSM promotes adoption of Zuora's products and services and positions Zuora to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role. The CSM will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. The CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role. The keys to success in this role are the ability to facilitate work sessions with all levels in a customer organization, troubleshoot to identify gaps between best practice and actual usage of Zuora, and clearly communicate recommendations that enable the customer to fully adopt Zuora in order to grow their business in the Subscription Economy. Join us and make shift happen! What you'll do & achieve: Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora. Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target. Engage with the regional sales organizations to ensure proper positioning and engagement of Zuora's Customer Success management. Partner with sales leadership to build strong processes and engagement frameworks that will ultimately grow Zuora revenue via upsells while providing an ideal customer experience. Define operational metrics, objectives and key results for the organization. Achieve operational excellence by continuous measurement and communication of these to peers and leadership. Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle. Serve as a key "Voice of the Customer" internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers. Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro. Serve as a Zuora business process expert in the Subscription Economy to help customers optimize and grow their business Anticipate customer's future needs and requirements by servicing as the customer's voice to the entire Zuora organization, including product, marketing, professional services and sales Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future, Trusted Advisor for key business owners and executives including CxOs Cultivate relationships with key customer roles from functional owners to senior management Proactively communicate platform capabilities and product changes[LR2] Possesses the ability to interface with C-level executives to drive program strategy and ROI Proactively identify where and how Zuora capabilities can deliver incremental business value Frequent multi-level communications through executive business reviews, QBRs Aligns the customer roadmap to business value, Zuora best practice benchmark data current Zuora capabilities and future product direction. Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches Build account expansion and retention plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora. Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., Support, Professional Services engagements) Make recommendations and manage communication plans between Zuora and its clients' organizations Drives adoption through innovation, product demonstration and customer alignment Serves as a liaison to other Zuora resources in Product, Services, and Sales, as needed Defines and executes a Success Plan addressing conflict along the way What you'll need to be successful: 4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organisation. Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment A passion for Customer Engagement and service mentality Proven record of creating and maintaining business partnerships and relationships "do-er" mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done Resourceful and creative troubleshooting skills in order to provide optimal business or technical solutions Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written Outstanding presentation development and delivery skills, with the ability to inform, influence and impact all levels of management Excel in a collaborative, team environment while able to work independently with minimal supervision Outstanding organizational skills and the ability to manage multiple tasks and requests A high degree of organization, efficiency, urgency and follow through on program planning and execution Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics Experience working with a cross-functional and geographically dispersed team and customer base. Travel up to 40% of the time (including some possible international travel)

At Emburse our mission is to help make our users’ lives -- and their businesses – better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most -- their family, community, or more rewarding work. We help CFO's give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-ups to enterprises. We have more than 14,000 clients and 4.5 million users globally. Emburse has offices across North America, including Los Angeles, Montreal, Portland (ME), San Diego, San Francisco, and Toronto, as well as locations in the UK, Germany, Spain and Australia. Reporting to the Support Manager Europe, the Customer Support Engineer will work directly with our customers providing Tier 2/3 level support on highly complex issues with our Chrome River business unit. Successful candidates are detail-oriented problem-solvers with great communication skills and the ability to manage multiple input streams and competing priorities. Responsibilities:• Answering inbound calls and emails, providing technical assistance and working with customers to ensure timely resolution of support tickets• Service requests involving advanced, undocumented and/or uncommon product features, configuration or usage• Effectively manage time to work on meeting Service Level Agreements (SLA)• Troubleshooting using SQL queries• Reviewing web server and application server logs• End-to-end understanding of the product infrastructure and technologies used• Stay current with any fixes or enhancements within the product• Build cross-team relationships• Remote/Home Based Role, Monday through Fridays during regular UK business hours Requirements:• Undergraduate degree or diploma and with a minimum of 3 years of related experience• 2+ years in a technical support role using MySQL• Linux command line experience• Ability to read through scripts / have a basic understanding of programming concepts in Python / Java• Excellent written and verbal communication skills• Strong technical acumen with the ability to pick up new software skills with ease• Demonstrated ability to achieve team goals• Excellent problem-solving skills with the ability to think outside the box• Knowledge of various ERP systems is an asset• Experience working with Salesforce (or similar ticketing system) is an asset

We are seeking a Legal Cashier to head up our finance department in our Welshpool branch to provide cashiering support and analysis for the firm. Main Skills : To contribute to the effectiveness of the firm by producing and analysing financial reports as required by the Partners and Practice Manager. To contribute to the development of the firm in accordance with the firm's policies. To ensure control of the firms finances and financial expenditure and budget development and adherence. To line manage direct reports using mentoring to develop the department. Legal Cashier – The Job Processing electronic payments. Bank reconciliations. Interest calculations. Posting of bills. Compile monthly reports of top-level data for the senior management team. Office & Client Cheque posting & processing. Oversee the annual audit. Process salaries and all the related administration. The ideal candidate will have strong relevant experience, alongside the ability to work under pressure in a fast-paced environment. You will be a confident user of Microsoft Excel and have strong interpersonal skills and ideally the AAT accreditation. Company Overview Harrisons Solicitors LLP aim to attract and retain the most talented people and part of this is providing a great place to work. You will be joining a highly regarded and busy firm who have been serving the people and businesses of Mid Wales and Shropshire for over 170 years. Being part of the Harrisons team will mean you will have a healthy work – life balance. Closing date for applications Friday 20th March. Benefits: Flexible working hours Work from home opportunities On-site parking Private medical/dental insurance Company events & social hours

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives and are made to feel valued, energized and rewarded for their ideas and creativity. The AstraZeneca IT function has undergone significant IT transformation to improve performance and perception of IT and is now focusing on delivering a great customer experience and overall service excellence. AstraZeneca End User Services function is committed to deliver excellent customer service and really focus on the customer experience to ensure our IT services meet current and future business needs. We are currently looking to recruit a Customer Engagement Manager, this role is based out of our site in Macclesfield. The Customer Engagement Manager is an integral role in the Customer Effectiveness Team, responsible for ensuring that the IT Customer Satisfaction process is managed, Service Improvements are defined and delivered, IT notifications remain appropriate and upto date, as well as operating across the multiple services within Customer Effectiveness to ensure customer delight. High Level Function and Role Overview The End User Services function provides IT Services for the entire AZ organisation. The function is truly global in scale with team members across Asia, Europe and the Americas. The purpose of Customer Effectiveness Team is to drive customer experience improvements across IT and to ensure our end to end services are as effective and as efficient as possible in order to support business needs. We are accountable for ensuring the effective delivery of our EUS services to our global customers. The team includes AskIT, IT Events, IT Education, Acceptance into Service, IT Portal, Onsite Services, Social Workplace and other customer facing services and IT processes. Candidate Focus & Challenge Key Accountabilities: IT Customer Satisfaction (CSAT) process ownership, reporting and management of data Product Ownership within the ITSM toolset (ServiceNow) for CSAT and Surveys. Ownership of customer complaints/dissatisfaction and follow-up with service teams to ensure satisfaction resolution and findings. Work closely with other Customer Effectiveness Team (CET) Leads to support key analysis and improvement activities across these customers facing processes and services. Work closely with the Service Improvement Lead to target services and analysis in key areas. Support the Service Improvement Lead with key Site Service Improvement plans to ensure delivery through other teams. Work closely with the Customer Insights Team to target any EUS opportunities identified. Management of distinct Service Improvement Projects across CET and broader EUS Support and development of methods to measure service delivery and service management to ultimately drive service improvements and uplift customer experience Provide subject matter expertise from in-depth service analysis Work collaboratively with broader EUS Service and Process teams on broader service improvement opportunities. Product Ownership within the ITSM toolset (ServiceNow) for Notifications Own and manage lifecycle for notifications across 14 languages Work closely with the AskIT, Events, Comms and Change Lead to help run the IT Showcase events calendar and manage merchandise requests for the AskIT Service. Support Knowledge Analysts with Self-Service approvals for articles being shared with our customers. Key Responsibilities: Undertake, and enable mechanisms for, effective management of customer feedback Analyse trends in customer experience and customer satisfaction (CSAT) data to identify improvement areas. Evolve and champion the value of CSAT data and insights through communications, training and dashboard reporting. Management and development of CSAT dashboards to support Service Leads and IT Leaders providing visibility of these key IT metrics for monthly performance. Manage and support Key Service improvement initiatives and activities work Drive and embed SIP process adoption across EUS Service areas Support tool improvement activities, working through the ServiceNow processes Support testing activities to ensure smooth ServiceNow upgrades, enhancements and fixes Support for new and improved technology, services and contact channels in CET Reviews of existing processes, procedures and performance measures for targeted services impacting customers. Support further mapping of processes in order to simplify, and continually improve them. Monitor the effectiveness and efficiency of processes that are directly impacting the customer e.g. when calling the Service Desk, visiting AskIT Onsite Service or using self-service technologies. Produce quality, accurate and meaningful reporting to agreed reporting cycle. Manage testing demand for new and adhoc ITSM toolset (ServiceNow) releases Work with the Portal Lead to provide adhoc assistance for key actions such as demand management and catalogue approval. Work with the AskIT, Events, Comms and Change Lead helping to coordinate IT Showcase events and managing communications. Candidate Knowledge, Skills & Experience Essential capabilities and skills: A passion for delivering world-class customer service continually challenging and motivating change in pursuit of the customer experience. Proven Business Analysis experience, relating data to business processes. Knowledge of ITIL Processes (e.g. Incident, Request, Change, Problem, Knowledge, CMDB) Excellent attention to detail and thoroughness Ability to review and process disparate data to produce findings/insights supporting decision making. Positive approach to learning new frameworks and IT languages as required for the role. Ability to work collaboratively in diverse, multinational teams, across time zones. Demonstrable experience of using analytical tools (including Excel) to structure, transform, and visually represent data clearly, meaningfully and in a way appropriate to the audience. Demonstrable experience of writing reports, preparing slides (using PowerPoint). A self-starter with high levels of drive, energy, resilience, a can-do attitude and willingness to take the initiative. Strong ability to manage competing priorities to successful delivery and working to deadlines. Desirable capabilities and skills: Demonstrable experience of supporting service improvements Knowledge or experience of process improvement techniques, such as Six Sigma or LEAN Experience of ServiceNow ITSM Toolset Customer Service Management background or accreditation desirable ITIL Foundation Accreditation desirable

About Cardpay Cardpay is focused on breaking down the many payment barriers that exist when companies are trying to scale their services internationally, or where they are growing new markets or business models. We’re doing this by developing a system that can handle complex, cross border payments and international corporate accounts; deal with regulatory frameworks and even manage pre-paid cards. What is important is that our clients tell us their challenges and we evolve our system to solve them. It’s one system, one solution, one Cardpay world. About the job Great opportunity to join an international team and to become front-facing client support in terms of merchant acquisition, to be an ambassador of Cardpay’s flagship products and become an expert in all things payments. You will be reporting directly to Client Director The main responsibilities Handling the incoming leads from the viewpoint of a Strategic Consultant: Proactively assess, clarify, and validate customer needs on an ongoing basis. You will act as first point of contact for merchants in terms of Cardpay’s product, delivering expertise, education, and guidance to merchants as they craft and execute on a comprehensive, global payments strategy Relationship Management: Establish productive, professional relationships with key personnel within merchant organisation and leverage those relationships to drive the best possible merchant experience Collaboration: Work with individuals and teams across Cardpay to ensure the best possible merchant experience and to develop yourself and your colleagues professionally Feedback: Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicate these to product and management personnel Commercial/Portfolio Growth: By focusing on meeting merchant needs and strategic targets and KPIs for personal growth and development Your experience and mindset Minimum 1+ years of experience in an account management/sales or complex enterprise software, technical infrastructure or financial services (specifical payments) role Experience in the payments industry from the merchant side is a must Communication: Strong written and verbal communication skills in English or other languages. Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside of Cardpay Driven by the results and capacity for innovation in the payments space, and passionate in your willingness to create value Comfortable in B2B environment from either payment service provider/acquirer or merchant side A self-standing associate with the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision We offer Attractive monthly salary paid in line with experience Vacation, sick, and paid holidays Full-time: 5/2 (Saturday and Sunday days off) Modern workplace with all necessary equipment A team of top international professionals to learn from Multicultural working environment Join Cardpay Team now! Cardpay is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Customer Service Team Leader - Blackburn Ro le Purpose To ensure client delivery is achieved through the effective management, support and supervision development of their team. Accountabilities and main responsibilities Ensure that the work required in your area of responsibility is effectively planned and fairly allocated to individuals, monitoring the progress and quality of the wo... To view the full job details please click apply.

Head of Service Delivery – ITIL Certified – Finance Experience We are hiring an experienced Senior Delivery Manager for multiple billion AUM fund. Finance experience essential Requirements Expert knowledge of ITIL disciplines and ITIL Qualified Experience running an IT Service Desk and Desktop Support function Experience leading the management of third-party vendors Experience support... To view the full job details please click apply.

Be a part of the REAL change. Our fundraisers are at the heart of our world-class fundraising service. Join us as a Roaming Door Fundraiser. You will be empowering every person you speak to, on every doorstep that you visit, all around the United Kingdom, inspiring them to support our amazing charity partners. This is a role that needs your passion and enthusiasm - and your drive to make a positive impact in the world. This role is a living and working away from home role, you'd be living with your team staying in holiday cottages or city apartments all over the uk. You'd be travelling to different towns and cities each week. This role is working 6 days a week, working a total of 36 hours Be part of a company that is a market leader in ethical practice. We are also the only BCorp certified fundraising agency in the UK. REAL Fundraising is leading the way in staff welfare and employee benefits. Not only are we offering an amazing opportunity to develop a career in charity fundraising, we also offer uncapped earning potential and industry-leading benefits Including: All travel and accommodation is paid for by REAL Fundraising all you pay for is your food. A guaranteed basic rate of £277.20 -£483 pw (dependant on age & experience). OTE of £30,000+ with uncapped bonus. Paid activism days where you can work volunteer for charity for the day and still be paid your daily wage. free gym passes. early access to your basic wage through Hastee pay. Cash health plan. Pension scheme. Motivational rewards through Motivosity. 24 hour free access to counselling. We recognise the hard work, passion and commitment of our staff; no one is just a number, every single person has a voice which gives you the eligibility to join our activist groups, social groups and more. We strongly believe in nurturing and providing our staff with specific value-based management training to enhance your career development opportunities. About You: No experience is necessary as we provide full training. REAL Fundraising is only interested in employing people that share our values so you must be charity orientated. You must also have a passion to engage with members of the public on a daily basis. You will need to demonstrate that you can represent and support our vision to deliver an outstanding ethical fundraising service whilst meeting our values and environmental performance standards. The planet means the world to us! So? What are you waiting for? Be part of REAL change. Join the REAL Fundraising Family today. If your application is successful we will conduct relevant employment checks. We may also conduct a criminal record check (DBS). All applicants must be over the age of 18.

About The Ken Blanchard Companies ® We believe that leadership not only has the opportunity but the responsibility to unleash the power and potential of people and organizations to change the world. As a premier global leadership development company with corporate headquarters located in San Diego, California, we’ve spent the last 40 years shaping how the top companies lead to create change-adaptive, motivating work environments for their people, innovate, and cultivate customer devotion. Exceeding client expectations, embodying our leadership principles and living our organizational values is everyone’s common goal at Blanchard. People who we meet comment on our energy and the passion we have for what we’re doing. It’s infectious! About the Position The Director of Client Solutions (DCS) is one of the faces of The Ken Blanchard Companies to our clients. The primary responsibility of this sales position is to build business by uncovering a client’s leadership gaps and successfully matching solutions that solve their business issues by improving leadership capacity. The ideal candidate is experienced in using a consultative approach to client relationship development and is credible in discussing strategic business issues with senior leaders. Our ideal DCS thrives in environments that require building and maintaining long-term relationships and is known as a connector-- both of people, and of ideas. He or she will have (or is motivated to develop) a point of view on trends in adult learning and should personally project an affinity for the Blanchard brand, and our leadership principles. Key Responsibilities: This role reports to a VP of Regional Sales and collaborates closely with a world-class team of consultants, facilitators, learning specialists and project managers to diagnose client needs and desired outcomes, and scope, price, design, and deliver leadership solutions to our clients. Identifies and reaches out to target clients to establish new relationships for Blanchard, using a wide variety of means to gain entry into new organizations Builds trusted advisor relationships with senior and influential clients that broaden Blanchard’s reach and impact in the business community Engages clients in ongoing discussions about their business, understanding the client’s unique business circumstances, challenges, learning and skill needs Envisions and sells leadership development solutions, employing a wide range of Blanchard Core leadership frameworks, tools, and methodologies Creates strong partnerships with Blanchard subject matter experts and consultants and engages them in discussions about how to apply their expertise to serve client needs Contributes to Blanchard’s global brand reputation as a distinctive provider of leadership solutions About the Fit We’re looking for… A hungry business developer driven to achieve results An enthusiastic“connector”, with a demonstrated track record of successfully developing new business and long-term partner relationships An energetic and creative problem-solver, with a proven facility for listening to a client’s issues, assessing objectives, and co-developing effective solutions that align with their needs Someone who conveys executive presence; can speak with an appropriate level of business acumen and literacy to senior leaders, and establish credibility as a trusted advisor to our clients, linking their strategic business issues to current and future trends leadership development Someone who effectively builds trusted and collaborative partnerships with internal stakeholders Someone with demonstrated affinity for Blanchard’s values: Trustworthiness, Focus& Clarity, Kenship, Getting to D4, Dialogue and Ownership Exceptional communication skills; written, verbal and presentation A collaborative team-player with a good sense of humor Someone who thrives in fast-paced, results-oriented environments Someone with a demonstrated track record of negotiating and closing large sales (over $100,000) Someone who can manage 20+ accounts and dynamic priorities Someone who is fluent with technology including NetSuite, social media and presenting from mobile devices Someone with 3+ years previous selling experience. Selling experience in human capital or training industry is a plus Bachelor’s Degree /Advanced Degree a plus Someone who enjoys working from a home office About Applying Please apply with resume and cover letter at the following link:http://www.kenblanchard.com/About-Us/Careers We offer a competitive salary and benefits package that includes an attractive commission plan. Salary is commensurate with experience. The Ken Blanchard Companies is an equal opportunity employer that values diversity. EOE F/M/Disabled/Veterans/Sexual Orientation/Gender Identity. Requirements Works well as a member of a group Shows intense and eager enjoyment and interest Devoted to a task or purpose with loyalty or integrity Inspired to perform well by monetary reimbursement Inspired to perform well by the praise of coworkers Inspired to perform well by the completion of tasks Inspired to perform well by the ability to contribute to the success of a project or the organization Previous selling experience. Selling experience in human capital or training industry is a plus

Join a rising startup company, where you’ll have impact from day one. Are you Worksome’s next Customer Success Manager and are you ready to join a fast growing Danish startup disrupting the traditional labor market? We’re looking for an ambitious and energetic Customer Success Manager to expand our presence and accelerate our growth globally. If you’re looking for a predictable corporate job at the local bank, look elsewhere! At Worksome, we’re constantly growth-hacking our way to the stars, bouncing ideas and using the newest technologies, our stellar skills and a humble, yet super ambitious approach to winning the market! If you share this attitude, read on. As a Customer Success Manager you will be on the frontline of Worksome’s growth, working closely together with our clients to help them reach their goals with the help of our freelancers and contractors, positioning us as their preferred platform for freelance and contractor needs. You’ll join our growing team of approximately 16 people, and work closely with our founding team, consisting of two X-Googlers, an HR professional and senior developer with many years of experience working with exponential technologies. Further, we are backed by a group of strong investors and you’ll be an early, core-member of the team – in it for the long-run, part of ups and downs and prepared to give it all you’ve got! About Worksome At Worksome, we are working on modernising the labour market so that it suits how a growing number of us want to work: Freely, flexibly, and fairly paid with fair benefits – packed with exciting work tasks that develop competencies continuously. We do this by allowing freelance consultants on to our platform where they’ll go on to find the job that matches their capabilities. Our Customer Success function is top of the line! In order to support companies and freelancers on a daily basis we need a super ambitious, customer centric colleague to become a core member of our growing Customer Success team. About your responsibilities: Onboarding of clients to the worksome platform Hand-holding of freelancers and companies in order to ensure the best experience Close collaboration with the development team on continuously improving the product and platform Sourcing/recruitment of highly qualified contractors and freelancers Work with and contribute to new business development activities Also keep in mind that Worksome is still a startup and there’s plenty of time for taking on tasks that pop up over time. Our two general mantras that we work under are”‘it’s never not your job”, and “will it scale”? About You: We hire for “attitude over skills”, so you must be a go-getter, curious, structured and love talking to people. Relevant education from a University or Business School – however most importantly you are passionate and eager to learn new stuff. Relevant resume with interesting jobs, projects and results, perhaps from recruitment, an agency or another startup? Service-minded and a team-player Native English speaker (Danish is a plus, buuuut, we know it’s quite a stretch…) Very curious about startups and challenger brands Natural flair for Customer experience and interacting with people Interested in new business models, platform economy, exponential technologies A few fun facts, cool hobbies, geeky side projects, own blog or passions is a big plus About us In short, our platform matches any company with any specialist in no time – better, cheaper and faster than any traditional consulting or recruitment solutions in the market. How do we do this? Well, unlike traditional recruitment businesses and freelancer platforms, we use technology and machine learning algorithms to help match, automate and shorten the process – so we can approach the market in an entirely new way. We thus transform how companies find, hire and manage their agile workforce; with a mission to radically transform and improve the way companies organize themselves around a super skilled and agile talentbase We’re consistently growing double-digit every month and are on a global journey to transform work and bring the best of the freelance economy to companies and talents alike. Set up in Denmark in 2017, we currently have teams in Copenhagen, London and New York and are rapidly expanding into new markets. You’ll be working closely with the global team to further grow Worksome and make sure that we have the best product offering on the planet – with lots of help from your peers, our advisors and the wider community of skilled friends of Worksome. Interested? Please send us your CV and a short, precise application to our CCO Mathias Linnemann on mathias@worksome.com. We’re super excited to hear from you! Check out more on https://worksome.co.uk/jobs/customer-success-manager/

Thought Machine, one of the UK's leading fintech companies, is undergoing a period of rapid expansion and is looking to hire a number of candidates in the role of Solution Architect - Client Facing. Thought Machine is solving one of the biggest problems in banking. Since launching in 2014, our mission has been to liberate banks from outdated, legacy technology which stifles their ability to innovate. Thought Machine’s core product is a cloud native, core banking engine built to run any type of bank - from established Tier 1 banks all the way to new challenger banks. To move closer to achieving our mission, we are looking for highly talented individuals to join the fast growing team. With a founding team drawn from Google, we have a deep culture of engineering excellence and we believe it is this which delivers a solution compelling enough to engender a seismic shift in the banking industry. Thought Machine was recognised on LinkedIn’s Top Startups List (2019) and named in Fintech 50 (2019). We pride ourselves on having an excellent internal culture, where we take cultural fit as important as technical fit when we make new hires. At Thought Machine, we strive hard to create a fast-paced, supportive and fun working environment to enable the team to produce the best technical work in the industry. Solution Architecture in Thought Machine is a multi-disciplinary role spanning across multiple domains. Focused on client delivery, Solution Architects are responsible for helping clients define their current and target state architecture, and crucially, figuring out how to get there. DUTIES Technical discovery and product enhancement. This plays an important role in feeding into product development at Thought Machine. Interfacing with internal and external stakeholders Reason about complex problems in distributed computing environments and be able to effectively communicate trade-offs from one architecture to the next - both internally and to our client base, where necessary. Champion Vault to both existing clients as well as in pre-sales engagements, this not only requires a strong technical background but also domain knowledge within the field of financial services, specifically, core banking. Requirements Essential: Strong technical background, ideally experienced in more than one programming paradigms Experience working with distributed systems Familiar with new and emerging technologies such as Kubernetes, Kafka, Istio and NewSQL databases. Strong knowledge of established patterns in architecture, such as stability patterns/anti-patterns, event-based architecture, CQRS and process orchestration. Familiar with the CAP theorem and understand various levels of consistency such as linearizability vs serializability. Knowledge of established and emerging approaches for achieving high availability and disaster recovery, including running systems across multi AZ, multi region and multi-cloud vendor environments. Strong client-facing skills with the ability to defend and communicate effectively a technical position to a room of skilled client architects. Experience of working with multiple business stakeholders to ensure a coherent architectural story is being told from pre-sales through to implementation in engineering Desirable: Domain knowledge in financial services/core banking Benefits Highly competitive salary Pension plan Private health insurance (including dental & optical) Cycle to work scheme Season ticket loan Onsite gym Sports and hobby clubs, subsidised by Thought Machine All the latest tech you need Start the day properly with fresh fruit and cereals Huge range of healthy (and not so healthy) snacks, smoothies, juice, tea, coffee and soft drinks on tap A talented & experienced team as your colleagues An environment where we encourage learning and progress Weekly food pop up Monthly social with arcade games Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal opportunity employer and value diversity at our company. We actively hire for cultural growth. We welcome people of all ages, backgrounds and value people who take a journey unique to them. We provide everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't precisely match the job description.

The role in a nutshell: We are looking for passionate customer support staff to help us through our tax year end busy period. As a customer support representative you are the first point of contact to help prospects with information and onboarding. You will also help us to provide the best support to our existing customers. The role will require you to answer queries on a range of topics from how to use our website, to talking about our investment portfolios in detail. While communicating with our clients and prospects you will also aim to spot opportunities that will help them reach their financial goals. What you’ll do: You will be an essential contact for our customers, providing support and knowledge on the products and services that will support customers through their financial journey Mainly answer emails and secure messages and turn them around very quickly with high quality responses You will be able to multi-task, respond to customers quickly, send a high number of emails whilst not compromising the quality of customer contact You will be able to take inbound / make outbound calls to customers to help them with our suite of products Be adaptive, you’ll need to use soft skills to adapt your tone to each customer and be able to really understand their needs Be able to handle difficult conversations and potential complaints that may arise Requirements What Nutmeg is looking for: Attitude & aptitude are as important as experience – Nutmeg is a dynamic business where talented people who fit naturally with our culture can thrive. We’re looking for either: A recent graduate in a relevant subject Wealth Management experience Someone that is looking for a first step into the industry Someone that is able to send a high number of high quality of emails quickly whilst not compromising the customer experience Benefits 25 days’ holiday (pro-rata) Birthday day off Daily delivery of fresh fruit and artisanal coffee Cycle storage and showers onsite Competitive salary Part of a diverse and inclusive Nutmeg team

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique! Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by.. Reporting to: Responsible Gambling Operations Manager Department: Compliance and AML We work hard to earn and maintain our customers’ trust. And it’s our job to make sure that we support their fun and safe experience. But compliance and AML aren’t the headmaster who says ‘no’ to ideas and innovation. We’re here to partner with the business to make decisions and deliver a service that protects and enhances the reputation of the company. Our work requires vigilance, understanding, empathy and brand integrity. The Responsible Gambling team is at the heart of giving all Betway customers a safe, sustainable and fun environment to gamble in. The Responsible Gambling team must deliver a proactive approach to monitoring for customer risk, industry leading customer-facing tools, and a tangible internal and external culture to support the programme goals. Purpose of the role: The Customer Interaction Specialist ensures Betway is proactive in detecting customers exhibiting at-risk gambling behaviour and interacts with those customers to encourage sustainable gambling. The Customer Interaction Specialist must have expert knowledge in responsible gambling and customer interaction methodologies. They will be responsible for ensuring the business uses data to identify potentially at-risk customers, and for developing methodologies to encourage sustainable gambling through effective interactions by automated systems or the customer-facing Responsible Gambling team. They will be accountable for measuring the effectiveness of these interactions at reducing gambling-related harm. You will be responsible for : Maintaining expert knowledge of responsible gambling regulation, research and best practice across all of Betway’s operating licences Creating and maintaining a roadmap for the development of the Customer Interaction Programme (CIP) Assisting in the implementation of any software required to support the CIP Testing and developing new methods and channels for interacting with potential at-risk customers Monitoring and reporting on the effectiveness of interactions with at-risk customers Creating CIP KPIs and reporting on progress Ensuring all policies and procedures relating to CIP are up to date, as well as owning the change control process for the CIP Providing the business with commercially astute advice and support around customer interactions, based on expert knowledge and empirical evidence Working with the Responsible Gambling (RG) Operations Manager and Learning and Development team to ensure CIP staff have adequate coaching and training Developing and managing relationships with key internal stakeholders, such as the Account Management and Analytics and Insights teams Supporting the RG Operations Manager and Head of Customer Welfare in delivering the strategic goals of the RG team This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives. You will have: Prior experience in the field/knowledge of responsible gambling Excellent knowledge of regulation and research around the prevention of gambling-related harm Data-driven, with a good understanding of using quantitative and qualitative data to identify at risk customers Exceptional communication skills and ability to work across all levels of the business Ability to work autonomously and project manage complex tasks with multiple stakeholders Exceptional organisation and prioritisation skills with the ability to manage a high volume of tasks Exceptional attention to detail Exceptional English language skills – both written and verbal It would be a bonus if you also had: Knowledge of wider regulatory requirements such as gambling regulation and money laundering Experience in a customer-facing responsible gambling role Analytical and data analysis skills Person Specification: Results driven Collaborative Flexible and creative approach to problem solving Willingness to learn and develop Resilient Energetic Personable Our Perks: Work from home/remote working option Competitive package Great social and charity events Health and well being weeks Free fruit and a heavily discounted Barista Tickets to events via sponsorships etc Season Ticket Loan Win Technologies (UK) Limited provides support services to Betway and is a proud member of the Betway Group. Should you not hear from us within 2 weeks, please assume your application has not been successful.

Job Description Customer Success Engineer As part of VMware Carbon Black’s Technical Solutions Organization, the Customer Success Engineer (CSE) is responsible for the technical health of our customers after initial implementation. In CSE role you will work directly with customers, sales, delivery and product development teams to help ensure the successful incubation, adoption and enablement of VMware Carbon Black products. You will wear many hats, and your work will have a real impact on the success of VMware Customers and their business. You’ll be part of an agile and bright team that accepts open communication, empowerment, innovation, collaboration and a shared focus on customer success. As the ideal candidate, you have both a technical and services/support background that enables you to quickly assess and offer value to VMware Carbon Black’s customers. What You’ll Do Work independently or as part of a CSE team on engagements with customers to ensure customer retention and drive customer value realization Proactively identify customers who are not following the best practices and are at risk technically Partner with Customer Success Managers(CSM) using established prioritization process to conduct annual Technical Health Assessments with customers Review various aspects of product configuration and implementation to identify areas of improvement Work collaboratively with Support, Engineering, and Professional Services teams to ensure issues are resolved in a timely manner Collaborate with stakeholders on Customer Success and Sales team to strategize on customer account plans 10% travel What You’ll Bring BA/BS in Computer Science, Engineering, related field 5+ years of experience in a customer-facing technical role Passionate about customer success Ability to work in a fast-paced environment, balancing multiple priorities Ability to influence cross-functional teams without formal authority Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straightforward manner Ability to communicate effectively at all levels of an organization, including C-level executives Detail oriented individual that enjoys the challenge of technical troubleshooting Knowledge of enterprise IT infrastructures and configuration, including support and security operations Strong knowledge of IT security technologies and best practices Knowledge of software implementation and patch management tools Proficient in Windows workstation and servers configuration, management and supporting technologies/products Security+ or similar security certification preferred Proven technical track record with securing Windows, Linux, and Mac operating systems Familiarity with SQL and PostgreSQL Who We Are VMware Carbon Black has designed the most complete next-gen endpoint security platform, enabling organizations to stop the most attacks, see every threat, close security gaps, and evolve their defenses. The VMware Carbon Black Cloud helps organizations of all sizes replace legacy antivirus technology, lock down systems, and arm incident response teams with advanced tools to proactively hunt down threats. Today, VMware Carbon Black has approximately 6,000 worldwide customers, including 1/3 of the Fortune 100. This job requisition is not eligible for employment-based immigration sponsorship by VMware. Category : Sales Subcategory: Systems Engineering Experience: Manager and Professional Full Time/ Part Time: Full Time Work From Home: No Posted Date: 2020-01-03 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Customer Service Adviser 8:00 to 20:00 Monday to Friday shift rotation 37.5 hours per week, with 1 in 3 Saturdays between 09:00 - 16:15 Our journey: At Shell Energy, we believe that home energy matters. Our home energy business was born out of Shell’s acquisition of First Utility in 2018. As an original challenger to the big energy suppliers, First Utility had a heritage of supplying great value energy and broadband to customers. Shell Energy supplies 100% renewable electricity, as well as gas, smart home technology and broadband, to British homes Who you’ll work with: We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before. We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through. Every day we work to provide an environment where all employees feel valued and included, and are able to nurture their talent as individuals and as part of a collaborative team. A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you’ll be able to apply and develop your skills and knowledge as part of a collaborative team that’s helping to innovate. Your part in our journey: A prepayment meter is a type of meter that can be installed in customers' homes, and offers a ‘pay as you go tariff’. With a prepayment meter you have to pay for your gas and electricity in advance - a bit like a mobile phone top up. Many of our customers choose to pay for their energy via a pre-payment meter, often because it helps with budgeting. Pre Payment meters are also used to help avoid disconnections when our customers are experiencing problems paying their energy bills. Our prepayment team support our existing pre-payment customers with queries, speak to customers who would like a prepayment meter and explore their options, or speak to existing customers who are having issues paying for their energy about their options (including payment plans). Your part in the team: Answer calls or emails related to general pre-payment meter queries, and provide guidance to customers. Examples include providing guidance on how to top up a meter, reissuing top up cards, and explaining how to function the meter. Answer queries from customers or landlords who would like a prepayment meter. Ask open questions to explore the customer's situation and highlight all relevant products where applicable. Advise on tariffs available, and carry out manual calculations to confirm how much a customer would pay on each tariff. Liaise with the Metering team to arrange appointments for prepayment meter installations Answer queries from customers moving into a new home where a prepayment meter is installed. Describe relevant products/tariffs available to them, and support the customer through a change of tenancy process. Support customers with a variety of queries relating to joining Shell Energy as a prepayment meter. These could range from the meter not being installed on the expected day, the supply not working as expected, to the top up card not arriving on time. Answer queries from current prepayment customers who would like to move to a credit account. Conduct an assessment based on company criteria, and advise what the customers options are. Supporting customers who are having difficulty meeting planned payments This will involve asking personal questions in an open and non invasive way to fully understand the customer's situation and then explain the options available to them. Debt can be a sensitive issue, and sometimes the role will involve delivering uncomfortable messages, and handling difficult conversations with empathy and tact. With a strong attention to detail, review customer accounts for outdated or missing information and obtain information from customers. Set up payment plans for customers who are in arrears. What you’ll need to help you make the best of the role: Excellent verbal, non verbal and written communication skills Ability to employ appropriate listening and questioning techniques to establish a situation Ability to carry out basic numerical calculations Good level of spelling, grammar and punctuation Ability to stay calm and professional in pressurised or challenging situations Handles customer objections effectively, when delivering uncomfortable messages The nice to have’s: Previous call centre experience in a customer service role. Previous experience within the energy industry. Previous experience within a highly regulated role. What’s in it for you: Family Friendly · Company maternity /adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. · Two weeks full paternity pay · BUPA Private Healthcare · Life Assurance · Pension Scheme · Staff Tariffs Development Opportunities · Mentoring Scheme · Apprenticeship Schemes · Training and Coaching · Development Portal to access development material and share experiences Lifestyle · Exclusive Retail Discounts (from nearly 900 retailers · 25 days holiday (plus Bank Holidays) and Holiday Trading Scheme · Quarterly Team Socials Well-being · Platform to access healthy meal ideas, exercise videos and mindfulness tips · Access to impartial financial advice · E-cards to share thanks with colleagues · A fresh start to the week with free fresh fruit, every Monday · Charity events to support our charity partner NSPCC · Trim Trail onsite Environment · Ample free onsite parking · Modern, vibrant offices · Den with sofas, PS4 and table football · Onsite restaurant with hot and cold menu and pizza order service · Barista style coffee bar with hot and cold snacks · Smart/Casual Dress Find out more… · Visit our Glassdoor Company Page to see what our colleagues say about life at Shell Energy.

eviivo is a dynamic company that markets award-winning booking software for independent hotels, B&B’s and vacation rentals. We help properties manage and grow their bookings connect them to famous travel websites like Booking.com, Expedia, Airbnb and many more. Originally founded in London about 10 years ago, the company has reinvented itself as a dynamic and young company since its takeover by Investcorp at the end of 2011. It now has offices in Düsseldorf, Paris, Rome, Madrid, Lyon and recently also in Austin, Texas. We currently have around 190 employees and over 16,000 clients worldwide. We are currently looking for three talented Customer Service Advisors to work with our hundreds of exciting and quirky clients across UK. Role This is an important position focused on customer success. The team is made up of experienced heads and new talent and together everyone has exposure to work across the full range of customer contact methods, including phone, chat and portal. This is a fast paced environment and the ability to multi task and to work well under pressure is essential. Responsibilities Provide multi-channel support and advice using phone, live chat or web portal methods equally comfortably Assist eviivo customers in understanding how best to use eviivo technology, and resolve any technical problems they may be experiencing with the eviivo software In addition to technical and usage issues, learn how to handle general business enquiries, usually related to guest reservations, and interact with major travel agencies like Booking.com, Expedia, Laterooms etc Set up screen share sessions in order to troubleshoot more complex issues including issues related to Windows, anti-virus and/or firewall settings for example Meet and exceed customer service KPIs consistently Escalate genuine technical issues to the R&D Team using the CRM system Identify issue trends and report these and make improvement suggestions to the management team About you Must be currently based in the UK and eligible to work in the UK Minimum 2-year experience in a customer service, contact centre environment is mandatory Must be able to work a variety of shift patterns across 7 days Excellent customer service skills and a passion for ‘right 1st time’ approach to service Excellent spoken and written English is mandatory Ability to analyse errors, prioritise and work under pressure The Company Offers Private health, pension, 25 days holiday, ride to work, and discounts in our online marketplace. Combine hard work and fun within a great company culture together with smart, driven and social people Our unique, converted church office in Islington has a huge basement where we host parties and yoga classes or kick back over table tennis and pool. With a culture focused on staff development, a passion for helping the brilliant businesses we represent and a clear vision for growth laid out by our CEO that rests heavily on technical innovation, we think eviivo has a lot to offer committed professionals. Permanent and full-time contract Location: Grimaldi Building, 154A Pentonville Rd, Islington, London N1 9JE To apply for this position please email our HR team with a copy of your CV and put the job title in the subject line. See all career opportunities at eviivo

Principle Accountabilities - This is a summary of the main duties of this position and list of duties is non-exhaustive MAIN ACTIVITIES END RESULTS ACHIEVED CUSTOMER ENQUIRIES · Understand and respond to customer enquiries, working closely with the RSM, Product Manager and Project Manager to determine suitable pricing strategy. · Support RSM’s with accurate and timely responses to enquiries · Develop relationship and understanding of the customers. · Understand and react to customer priority QUOTATIONS · Essential information is determined i.e. end user and destination territory prior to quotation. Likely to exceed credit facilities? · Formal quotations are generated. · MK Denial/Sign-off routine prior to submission is managed. · Ensure information is accurate, up to date and stored as per work instuctions. · On significant enquiries (large volumes, unusual product etc.) involve relevant parties to help develop complete response (design engineering, project management, production, for example?) QUOTATION FOLLOW-UP · Adopt a system to ensure quotation is followed-up immediately to determine whether the quotation fits the customer’s requirements and adjust/react as required. · Just prior to validity ending followed-up again. What is the status of our quotation– dead? Why (lost, changed requirement etc.) Still live– re-quote or extend validity? Longer term project? Order Entry · Process orders received from customer accounts in Oracle in a timely manner. · Ensure all details are correctly entered including any specific quality or delivery requirements · Ensure all necessary approvals are received and recorded prior to order release. · Provide margin analysis with approval request for forecasting purposes. · Interact with Finance to ensure credit terms are acceptable to AFL · Provide customer with Sales Order Acknowledgement · Keep customer updated on status of delivery if changes to any dates. · Manage customer delivery dates in Oracle with Production · Advise when order ship dates move out of their original month for forecasting purposes. ON-GOING · Maintain quotations database to build account history · Maintain dialogue with key individuals in target organisations · Always look for opportunities to sell the complete AFL portfolio when not always asked for. · Keep management and RSM’s updated on targets, opportunities. · A first point of contact is provided and appropriate company responses generated to logistics issues, complaints and requests for information etc. Project Margin Analysis · Set-up project orders in the Oracle projects module · Provide project managers with margin analysis · Work with project managers to revenue event projects on a monthly basis ADMINISTRATIVE WORKS · Organise company travel for Field Engineers only CONTEXT OPERATING ENVIRONMENTS The position is primarily office-based but occasional face-to-face meetings with customers may be required. JOB CHALLENGES Maintaining good relationships with multiple contacts in multiple disciplines across your target customers. This will allow AFL to deliver the best service and support as we understand exactly what their business needs from us. As the customers’ champion internally ensuring support functions here deliver what your customers need. Build relationships based on high level of integrity, partnership, trust and mutual cooperation.