An exciting opportunity has arisen for an experienced Accountant to join a well-established company based in the outskirts of Sheffield. The confident VAT Accountant will be joining the tightknit VAT and business analysis team in a client-facing role handling a portfolio of clients while carrying out and preparing annual accounts while also being the first point of contact to clients. VAT Accountant Position Overview Preparing, reviewing and submitting VAT returns for a number of clients Annual Accounts preparation & Analysis Cost benefit analysis Liaising with a number of clients and local authorities VAT Accountant Position Requirements referably holding a degree in business An excellent written and telephone manner is essential for this role Previous experience preparing statutory accounts This role would suit an experienced accountant seeking a challenging role helping clients stay on top of their tax liabilities while providing a great service. VAT Accountant Position Remuneration £20,000 - £30,000 per annum 28 days holiday allowance Pension contribution scheme Onsite parking Modern working atmosphere We, Bennett and Game Recruitment, a technical recruitment agency based in Chichester are acting as a Recruitment Agency in relation to this vacancy. Join us on Twitter, Facebook or LinkedIn - Search Bennett and Game Recruitment.
31 Mar, 2020
An exciting opportunity has arisen for an experienced Accountant to join a well-established company based in the outskirts of Sheffield. The confident VAT Accountant will be joining the tightknit VAT and business analysis team in a client-facing role handling a portfolio of clients while carrying out and preparing annual accounts while also being the first point of contact to clients. VAT Accountant Position Overview Preparing, reviewing and submitting VAT returns for a number of clients Annual Accounts preparation & Analysis Cost benefit analysis Liaising with a number of clients and local authorities VAT Accountant Position Requirements referably holding a degree in business An excellent written and telephone manner is essential for this role Previous experience preparing statutory accounts This role would suit an experienced accountant seeking a challenging role helping clients stay on top of their tax liabilities while providing a great service. VAT Accountant Position Remuneration £20,000 - £30,000 per annum 28 days holiday allowance Pension contribution scheme Onsite parking Modern working atmosphere We, Bennett and Game Recruitment, a technical recruitment agency based in Chichester are acting as a Recruitment Agency in relation to this vacancy. Join us on Twitter, Facebook or LinkedIn - Search Bennett and Game Recruitment.
Closing date: 31 March at 11.30 pm Has your experience of providing a business analysis function given you a proven ability to configure, implement and maintain technical reporting solutions using the associated Microsoft technologies and SQL databases? Then join Shelter as a Data Analyst and you could soon be playing a vital role at the heart of our Client Data Insight team. A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. About the Role Our Client Data Insight team works closely with teams across Shelter to develop reporting and analysis that can be turned into insight and change and provide in-depth analysis of client focused business activities. Your challenge will be to develop and deliver business analytics processes to support effective decision making at senior leadership level. But that’s not all. We’ll also rely on you to develop and support self-service tools and deliver ad-hoc reporting products to meet the varying needs of stakeholders from across the organisation. Some of your work will relate to ad hoc pieces of analysis to support very specific needs, whereas others will be part of the scheduled reporting and analysis tools that the team continuously strive to improve. About you . Coming from a business analysis environment, you’re used to organising and undertaking project work and familiar with the relevant core reporting tools (we use Microsoft Power BI and Microsoft Excel utilising Azure SQL databases). What’s more, you’re great at producing high quality written reports and data visualisation and presenting your findings to groups of stakeholders. The ability to respond quickly and positively to change is important too, as is a creative and lateral thinking approach and willingness to challenge the status quo and introduces new ideas. Commercially aware, customer-focused and committed to achieving results, you enoy building good working relationships too, and are also keent to develop a thorough understanding of both Shelter and the wider sector. We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our Client Data Insight team and be the change you want to see in society. Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
30 Mar, 2020
Full time
Closing date: 31 March at 11.30 pm Has your experience of providing a business analysis function given you a proven ability to configure, implement and maintain technical reporting solutions using the associated Microsoft technologies and SQL databases? Then join Shelter as a Data Analyst and you could soon be playing a vital role at the heart of our Client Data Insight team. A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. About the Role Our Client Data Insight team works closely with teams across Shelter to develop reporting and analysis that can be turned into insight and change and provide in-depth analysis of client focused business activities. Your challenge will be to develop and deliver business analytics processes to support effective decision making at senior leadership level. But that’s not all. We’ll also rely on you to develop and support self-service tools and deliver ad-hoc reporting products to meet the varying needs of stakeholders from across the organisation. Some of your work will relate to ad hoc pieces of analysis to support very specific needs, whereas others will be part of the scheduled reporting and analysis tools that the team continuously strive to improve. About you . Coming from a business analysis environment, you’re used to organising and undertaking project work and familiar with the relevant core reporting tools (we use Microsoft Power BI and Microsoft Excel utilising Azure SQL databases). What’s more, you’re great at producing high quality written reports and data visualisation and presenting your findings to groups of stakeholders. The ability to respond quickly and positively to change is important too, as is a creative and lateral thinking approach and willingness to challenge the status quo and introduces new ideas. Commercially aware, customer-focused and committed to achieving results, you enoy building good working relationships too, and are also keent to develop a thorough understanding of both Shelter and the wider sector. We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our Client Data Insight team and be the change you want to see in society. Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Job Description Case Handler/Assistant - Wills - Sheffield - up to £21,000 I am working on behalf of a leading ABS structure who are looking to hire an experienced Case Handler/Assistant to join their Wills department. Please note this role will initially be offered home based for a fixed term of 6 months given the current situation. The successful Case Handler/Assistant will be responsible for: Taking initial contact with the client Dealing with the day to day administration of the team Liaising with all key stakeholders throughout the process as required Drafting relevant Will documents Maintaining up to fate records on the company's database Assisting other team members with administration support of tax returns, payments and deduction certificates Experience: Knowledge of Wills and administration experience of relevant complex Trust caseloads Strong organisational and communication skills Previous private client or wills paralegal experience. Able to prioritise work to meet deadlines Knowledge of income and inheritance tax If this position is of interest and you would like further information, please contact CRA on 0114 241 8030 or take an ONLINE VIDEO Interview now by clicking the link below:
30 Mar, 2020
Job Description Case Handler/Assistant - Wills - Sheffield - up to £21,000 I am working on behalf of a leading ABS structure who are looking to hire an experienced Case Handler/Assistant to join their Wills department. Please note this role will initially be offered home based for a fixed term of 6 months given the current situation. The successful Case Handler/Assistant will be responsible for: Taking initial contact with the client Dealing with the day to day administration of the team Liaising with all key stakeholders throughout the process as required Drafting relevant Will documents Maintaining up to fate records on the company's database Assisting other team members with administration support of tax returns, payments and deduction certificates Experience: Knowledge of Wills and administration experience of relevant complex Trust caseloads Strong organisational and communication skills Previous private client or wills paralegal experience. Able to prioritise work to meet deadlines Knowledge of income and inheritance tax If this position is of interest and you would like further information, please contact CRA on 0114 241 8030 or take an ONLINE VIDEO Interview now by clicking the link below:
XLN are looking for a Software Developer that can manage, maintain and improve XLN Telecom’s internal Customer Relationship Management (CRM) software and related systems with the guidance of our other Software Developers. The ideal person will be comfortable asking 'why', and is not afraid to ask for help, you will be a team player have good technical skills and have an enthusiasm to learn and explore new technologies, you will have a 'let’s give it a go' attitude. What’s on offer? A fantastic opportunity to learn new technologies and familiarise yourself with some older ones, you will become part of the XLN family and will work with other software experts to create cutting edge software to help propel XLN into the future. The job: Maintain and improve XLN Telecom’s internal Customer Relationship Management (CRM) software and related systems under guidance from our team of Software Developers, and technology team. Develop software solutions for business problems and help to automate business processes. Follow software development guidelines as defined in the XLN Standards & Procedures. Work closely and effectively with Business Analysts and Quality Assurance Engineers to ensure software solutions are delivered in a timely fashion and to requirements. Solve problems independently and collaborate effectively with colleagues, conduct research and gather information as necessary to meet the needs of the project or task. Propose and implement solutions for tickets assigned during the Agile sprint cycle. Understand the wider business practices and processes to ensure effective software solutions are delivered. Implement solutions for functional and technical specification documents as provided by Senior Developers. Be focused on striving to meet all deadlines in the Project. Meet key project milestones by delivering functional and maintainable code. Aid Senior Developers to update the project deployment plan with key information to ensure a smooth release to production systems. Be confident in Communicating problems and proposed solutions to other Software Development team. Consult colleagues concerning the maintenance and performance of software systems and ask questions to obtain information and clarify details. Update technical knowledge and skills by attending in-house training and courses, reading manuals and business process documents. Research and recommend new approaches and suggest improvements, in particular automation of processes wherever possible. Always raise any issues, concerns or ideas about all technical and non-technical aspects related to the functioning of the Engineering Department in particular and XLN in general to your supervisor as soon as possible. Experience/ qualifications and skills required: Three-year university degree or equivalent in a computing discipline Thorough knowledge (2yr+ experience) of the following programming languages and architectures: C#, ASP.NET, Microsoft .NET Framework, MVC, HTML, JavaScript and T-SQL and Relational Databases. Thorough understanding of software development specifically knowledge of Object-Oriented design principles Software development troubleshooting, fault-finding and debugging skills. Good written/oral communication skills. Knowledge of the principles of Service Oriented Architectures Experience developing three-tier web architectures Understanding of event-based architectures Understanding of Agile programming methodologies Benefits: Entitlements such as health cash plan, childcare vouchers, 20 days paid holidays (exclusive of bank holidays) plus bonus holidays (pro-rata) Individual and team rewards, incentives and recognition such as monthly giveaways & employee of the month. Ongoing training support and personal development Barista-standard coffee on tap Smart casual dress appearance, dress down Fridays Chill out and reading zones, pool tables, table tennis and racing simulators! Indoor secure bike storage, locker, shower and changing facilities Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise End of month drinks at the office, completely on us! The Company: XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5-star Trustpilot reviews than all of our competitors put together. We are the UK’s fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than TalkTalk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date! Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details.
29 Mar, 2020
XLN are looking for a Software Developer that can manage, maintain and improve XLN Telecom’s internal Customer Relationship Management (CRM) software and related systems with the guidance of our other Software Developers. The ideal person will be comfortable asking 'why', and is not afraid to ask for help, you will be a team player have good technical skills and have an enthusiasm to learn and explore new technologies, you will have a 'let’s give it a go' attitude. What’s on offer? A fantastic opportunity to learn new technologies and familiarise yourself with some older ones, you will become part of the XLN family and will work with other software experts to create cutting edge software to help propel XLN into the future. The job: Maintain and improve XLN Telecom’s internal Customer Relationship Management (CRM) software and related systems under guidance from our team of Software Developers, and technology team. Develop software solutions for business problems and help to automate business processes. Follow software development guidelines as defined in the XLN Standards & Procedures. Work closely and effectively with Business Analysts and Quality Assurance Engineers to ensure software solutions are delivered in a timely fashion and to requirements. Solve problems independently and collaborate effectively with colleagues, conduct research and gather information as necessary to meet the needs of the project or task. Propose and implement solutions for tickets assigned during the Agile sprint cycle. Understand the wider business practices and processes to ensure effective software solutions are delivered. Implement solutions for functional and technical specification documents as provided by Senior Developers. Be focused on striving to meet all deadlines in the Project. Meet key project milestones by delivering functional and maintainable code. Aid Senior Developers to update the project deployment plan with key information to ensure a smooth release to production systems. Be confident in Communicating problems and proposed solutions to other Software Development team. Consult colleagues concerning the maintenance and performance of software systems and ask questions to obtain information and clarify details. Update technical knowledge and skills by attending in-house training and courses, reading manuals and business process documents. Research and recommend new approaches and suggest improvements, in particular automation of processes wherever possible. Always raise any issues, concerns or ideas about all technical and non-technical aspects related to the functioning of the Engineering Department in particular and XLN in general to your supervisor as soon as possible. Experience/ qualifications and skills required: Three-year university degree or equivalent in a computing discipline Thorough knowledge (2yr+ experience) of the following programming languages and architectures: C#, ASP.NET, Microsoft .NET Framework, MVC, HTML, JavaScript and T-SQL and Relational Databases. Thorough understanding of software development specifically knowledge of Object-Oriented design principles Software development troubleshooting, fault-finding and debugging skills. Good written/oral communication skills. Knowledge of the principles of Service Oriented Architectures Experience developing three-tier web architectures Understanding of event-based architectures Understanding of Agile programming methodologies Benefits: Entitlements such as health cash plan, childcare vouchers, 20 days paid holidays (exclusive of bank holidays) plus bonus holidays (pro-rata) Individual and team rewards, incentives and recognition such as monthly giveaways & employee of the month. Ongoing training support and personal development Barista-standard coffee on tap Smart casual dress appearance, dress down Fridays Chill out and reading zones, pool tables, table tennis and racing simulators! Indoor secure bike storage, locker, shower and changing facilities Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise End of month drinks at the office, completely on us! The Company: XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5-star Trustpilot reviews than all of our competitors put together. We are the UK’s fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than TalkTalk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date! Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details.
Head of Learning and Development XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5-star TrustPilot reviews than all of our competitors put together. We are the UK’s fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date! Are you looking for a new and exciting opportunity? XLN are looking for a new Head of Learning & Development, who will be primarily responsible for developing a training strategy, implementing best training practice and standardising training processes and procedures as well being hands on in the classroom environment. The successful candidate will: Own the training agenda for XLN ensuring operational, technical and sales training is fit for purpose and aligned to the strategy, goals and objectives of the business. Ensure that regulatory learning initiatives delivered and are supported and embedded across the business Define overall training framework, providing clarity to the business on how the tailored training will meet their expectations, and be measured. The ideal candidate must: Enthusiastic team player with strong relationship and empathy building skills who is capable of selling reasons for change / plans across a diverse range of relationships. Relevant experience in a Training and Development leadership role. Good understanding of training practice and learning psychology in a large organisation environment. Experience of leading and developing a high-performance team. Experience in delivery of projects and change initiatives. Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details.
29 Mar, 2020
Head of Learning and Development XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5-star TrustPilot reviews than all of our competitors put together. We are the UK’s fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date! Are you looking for a new and exciting opportunity? XLN are looking for a new Head of Learning & Development, who will be primarily responsible for developing a training strategy, implementing best training practice and standardising training processes and procedures as well being hands on in the classroom environment. The successful candidate will: Own the training agenda for XLN ensuring operational, technical and sales training is fit for purpose and aligned to the strategy, goals and objectives of the business. Ensure that regulatory learning initiatives delivered and are supported and embedded across the business Define overall training framework, providing clarity to the business on how the tailored training will meet their expectations, and be measured. The ideal candidate must: Enthusiastic team player with strong relationship and empathy building skills who is capable of selling reasons for change / plans across a diverse range of relationships. Relevant experience in a Training and Development leadership role. Good understanding of training practice and learning psychology in a large organisation environment. Experience of leading and developing a high-performance team. Experience in delivery of projects and change initiatives. Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details.
Customer Retentions Executive with the opportunity to move to Team Leader after just 3 months’! Working Hours: Monday - Friday Office hours. Basic - £16-18.000 moving to £20,000. when promoted to Team Leader. OTE at Agent level - £26,000. - £32,000 (uncapped commission) OTE at Team Leader level - £48,000 (uncapped commission) According to the Sunday Times’ “Best Companies to Work For” list, we’re one of the top five employers in Sheffield! Benefits: · 28 days’ holiday per year inclusive of bank holidays · 3 bonus Christmas days · Fantastic incentives with company trips abroad · Brand new call centre - opened January 2019 · State of the art breakout area with pool tables, table tennis and racing simulators! · Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise · End of month drinks at the office, completely on us! · Free fruit and breakfast weekly XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5 star TrustPilot reviews than all of our competitors put together. We are the UK’s fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date The Job; As a Retentions Specialist, you will be interacting daily with businesses during the lifecycle of their contract, talking through the benefits, products and services XLN offers as their provider of choice. You will be talking over the telephone, both inbound and outbound, engaging, retaining and maximising sales opportunities, both for the customers business and XLN. We will provide you with World Class training and support, fantastic city centre office and regular incentives and social events. You have control of your own career, learning new skills and different areas of the business as you develop. So what do we need from you? Enthusiastic, engaging, proactive and a real team player Resilient attitude and outlook Confident in selling business benefits, products and services Able to negotiate, price and contract term Keen to further develop your career with a growing and successful company You must thrive working in a social, fast paced and fun environment Enjoyment of talking with people and get satisfaction from helping others over the phone Brilliant relationship and rapport building skills that are second to none We are proud to have been named in the ‘Best Companies’ list as one of the top 5 places to work for in Sheffield, so if you want to be a part of the next step in this great team apply now and our recruitment team will be in touch! Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details. #INDOB
29 Mar, 2020
Customer Retentions Executive with the opportunity to move to Team Leader after just 3 months’! Working Hours: Monday - Friday Office hours. Basic - £16-18.000 moving to £20,000. when promoted to Team Leader. OTE at Agent level - £26,000. - £32,000 (uncapped commission) OTE at Team Leader level - £48,000 (uncapped commission) According to the Sunday Times’ “Best Companies to Work For” list, we’re one of the top five employers in Sheffield! Benefits: · 28 days’ holiday per year inclusive of bank holidays · 3 bonus Christmas days · Fantastic incentives with company trips abroad · Brand new call centre - opened January 2019 · State of the art breakout area with pool tables, table tennis and racing simulators! · Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise · End of month drinks at the office, completely on us! · Free fruit and breakfast weekly XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5 star TrustPilot reviews than all of our competitors put together. We are the UK’s fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date The Job; As a Retentions Specialist, you will be interacting daily with businesses during the lifecycle of their contract, talking through the benefits, products and services XLN offers as their provider of choice. You will be talking over the telephone, both inbound and outbound, engaging, retaining and maximising sales opportunities, both for the customers business and XLN. We will provide you with World Class training and support, fantastic city centre office and regular incentives and social events. You have control of your own career, learning new skills and different areas of the business as you develop. So what do we need from you? Enthusiastic, engaging, proactive and a real team player Resilient attitude and outlook Confident in selling business benefits, products and services Able to negotiate, price and contract term Keen to further develop your career with a growing and successful company You must thrive working in a social, fast paced and fun environment Enjoyment of talking with people and get satisfaction from helping others over the phone Brilliant relationship and rapport building skills that are second to none We are proud to have been named in the ‘Best Companies’ list as one of the top 5 places to work for in Sheffield, so if you want to be a part of the next step in this great team apply now and our recruitment team will be in touch! Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details. #INDOB
Customer Retentions Executive with the opportunity to move to Team Leader after just 3 months’! Working Hours: Monday - Friday Office hours. Basic - £16-18.000 moving to £20,000. when promoted to Team Leader. OTE at Agent level - £26,000. - £32,000 (uncapped commission) OTE at Team Leader level - £48,000 (uncapped commission) According to the Sunday Times’ “Best Companies to Work For” list, we’re one of the top five employers in Sheffield! Benefits: Quarterly Sales Incentives including trips abroad, VIP trips to O2 Gigs and exclusive sporting events such as Royal Ascot, Champions League football etc , Health Plan Plus... · 28 days’ holiday per year inclusive of bank holidays · 3 bonus Christmas days · Brand new call centre - opened January 2019 · State of the art breakout area with pool tables, table tennis and racing simulators! · Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise · End of month drinks at the office, completely on us! · Free fruit and breakfast weekly XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5 star TrustPilot reviews than all of our competitors put together. We are the UK’s fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date The Job; As a Retentions Specialist, you will be interacting daily with businesses during the lifecycle of their contract, talking through the benefits, products and services XLN offers as their provider of choice. You will be talking over the telephone, both inbound and outbound, engaging, retaining and maximising sales opportunities, both for the customers business and XLN. We will provide you with World Class training and support, fantastic city centre office and regular incentives and social events. You have control of your own career, learning new skills and different areas of the business as you develop. Successful candidates will be given the opportunity to progress to Sales Team Leader and Sales Manager positions. So what do we need from you? Enthusiastic, engaging, proactive and a real team player Resilient attitude and outlook Confident in selling business benefits, products and services Able to negotiate, price and contract term Keen to further develop your career with a growing and successful company You must thrive working in a social, fast paced and fun environment Enjoyment of talking with people and get satisfaction from helping others over the phone Brilliant relationship and rapport building skills that are second to none We are proud to have been named in the ‘Best Companies’ list as one of the top 5 places to work for in Sheffield, so if you want to be a part of the next step in this great team apply now and our recruitment team will be in touch! Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details.
29 Mar, 2020
Customer Retentions Executive with the opportunity to move to Team Leader after just 3 months’! Working Hours: Monday - Friday Office hours. Basic - £16-18.000 moving to £20,000. when promoted to Team Leader. OTE at Agent level - £26,000. - £32,000 (uncapped commission) OTE at Team Leader level - £48,000 (uncapped commission) According to the Sunday Times’ “Best Companies to Work For” list, we’re one of the top five employers in Sheffield! Benefits: Quarterly Sales Incentives including trips abroad, VIP trips to O2 Gigs and exclusive sporting events such as Royal Ascot, Champions League football etc , Health Plan Plus... · 28 days’ holiday per year inclusive of bank holidays · 3 bonus Christmas days · Brand new call centre - opened January 2019 · State of the art breakout area with pool tables, table tennis and racing simulators! · Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise · End of month drinks at the office, completely on us! · Free fruit and breakfast weekly XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5 star TrustPilot reviews than all of our competitors put together. We are the UK’s fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date The Job; As a Retentions Specialist, you will be interacting daily with businesses during the lifecycle of their contract, talking through the benefits, products and services XLN offers as their provider of choice. You will be talking over the telephone, both inbound and outbound, engaging, retaining and maximising sales opportunities, both for the customers business and XLN. We will provide you with World Class training and support, fantastic city centre office and regular incentives and social events. You have control of your own career, learning new skills and different areas of the business as you develop. Successful candidates will be given the opportunity to progress to Sales Team Leader and Sales Manager positions. So what do we need from you? Enthusiastic, engaging, proactive and a real team player Resilient attitude and outlook Confident in selling business benefits, products and services Able to negotiate, price and contract term Keen to further develop your career with a growing and successful company You must thrive working in a social, fast paced and fun environment Enjoyment of talking with people and get satisfaction from helping others over the phone Brilliant relationship and rapport building skills that are second to none We are proud to have been named in the ‘Best Companies’ list as one of the top 5 places to work for in Sheffield, so if you want to be a part of the next step in this great team apply now and our recruitment team will be in touch! Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details.
Job Description Customer Retentions Executive with the opportunity to move to Team Leader after just 3 months'! Working Hours: Monday - Friday Office hours. Basic - £16-18.000 moving to £20,000. when promoted to Team Leader. OTE at Agent level - £26,000. - £32,000 (uncapped commission) OTE at Team Leader level - £48,000 (uncapped commission) According to the Sunday Times' "Best Companies to Work For" list, we're one of the top five employers in Sheffield! Benefits: Quarterly Sales Incentives including trips abroad, VIP trips to O2 Gigs and exclusive sporting events such as Royal Ascot, Champions League football etc , Health Plan Plus... · 28 days' holiday per year inclusive of bank holidays · 3 bonus Christmas days · Brand new call centre - opened January 2019 · State of the art breakout area with pool tables, table tennis and racing simulators! · Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise · End of month drinks at the office, completely on us! · Free fruit and breakfast weekly XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5 star TrustPilot reviews than all of our competitors put together. We are the UK's fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date The Job; As a Retentions Specialist, you will be interacting daily with businesses during the lifecycle of their contract, talking through the benefits, products and services XLN offers as their provider of choice. You will be talking over the telephone, both inbound and outbound, engaging, retaining and maximising sales opportunities, both for the customers business and XLN. We will provide you with World Class training and support, fantastic city centre office and regular incentives and social events. You have control of your own career, learning new skills and different areas of the business as you develop. Successful candidates will be given the opportunity to progress to Sales Team Leader and Sales Manager positions. So what do we need from you? * Enthusiastic, engaging, proactive and a real team player * Resilient attitude and outlook * Confident in selling business benefits, products and services * Able to negotiate, price and contract term * Keen to further develop your career with a growing and successful company * You must thrive working in a social, fast paced and fun environment * Enjoyment of talking with people and get satisfaction from helping others over the phone * Brilliant relationship and rapport building skills that are second to none We are proud to have been named in the 'Best Companies' list as one of the top 5 places to work for in Sheffield, so if you want to be a part of the next step in this great team apply now and our recruitment team will be in touch! Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details.
29 Mar, 2020
Job Description Customer Retentions Executive with the opportunity to move to Team Leader after just 3 months'! Working Hours: Monday - Friday Office hours. Basic - £16-18.000 moving to £20,000. when promoted to Team Leader. OTE at Agent level - £26,000. - £32,000 (uncapped commission) OTE at Team Leader level - £48,000 (uncapped commission) According to the Sunday Times' "Best Companies to Work For" list, we're one of the top five employers in Sheffield! Benefits: Quarterly Sales Incentives including trips abroad, VIP trips to O2 Gigs and exclusive sporting events such as Royal Ascot, Champions League football etc , Health Plan Plus... · 28 days' holiday per year inclusive of bank holidays · 3 bonus Christmas days · Brand new call centre - opened January 2019 · State of the art breakout area with pool tables, table tennis and racing simulators! · Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise · End of month drinks at the office, completely on us! · Free fruit and breakfast weekly XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5 star TrustPilot reviews than all of our competitors put together. We are the UK's fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date The Job; As a Retentions Specialist, you will be interacting daily with businesses during the lifecycle of their contract, talking through the benefits, products and services XLN offers as their provider of choice. You will be talking over the telephone, both inbound and outbound, engaging, retaining and maximising sales opportunities, both for the customers business and XLN. We will provide you with World Class training and support, fantastic city centre office and regular incentives and social events. You have control of your own career, learning new skills and different areas of the business as you develop. Successful candidates will be given the opportunity to progress to Sales Team Leader and Sales Manager positions. So what do we need from you? * Enthusiastic, engaging, proactive and a real team player * Resilient attitude and outlook * Confident in selling business benefits, products and services * Able to negotiate, price and contract term * Keen to further develop your career with a growing and successful company * You must thrive working in a social, fast paced and fun environment * Enjoyment of talking with people and get satisfaction from helping others over the phone * Brilliant relationship and rapport building skills that are second to none We are proud to have been named in the 'Best Companies' list as one of the top 5 places to work for in Sheffield, so if you want to be a part of the next step in this great team apply now and our recruitment team will be in touch! Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details.
Job Description XLN are looking for a Software Developer that can manage, maintain and improve XLN Telecom's internal Customer Relationship Management (CRM) software and related systems with the guidance of our other Software Developers. The ideal person will be comfortable asking 'why', and is not afraid to ask for help, you will be a team player have good technical skills and have an enthusiasm to learn and explore new technologies, you will have a 'let's give it a go' attitude. What's on offer? A fantastic opportunity to learn new technologies and familiarise yourself with some older ones, you will become part of the XLN family and will work with other software experts to create cutting edge software to help propel XLN into the future. The job: * Maintain and improve XLN Telecom's internal Customer Relationship Management (CRM) software and related systems under guidance from our team of Software Developers, and technology team. * Develop software solutions for business problems and help to automate business processes. * Follow software development guidelines as defined in the XLN Standards & Procedures. * Work closely and effectively with Business Analysts and Quality Assurance Engineers to ensure software solutions are delivered in a timely fashion and to requirements. * Solve problems independently and collaborate effectively with colleagues, conduct research and gather information as necessary to meet the needs of the project or task. * Propose and implement solutions for tickets assigned during the Agile sprint cycle. * Understand the wider business practices and processes to ensure effective software solutions are delivered. * Implement solutions for functional and technical specification documents as provided by Senior Developers. * Be focused on striving to meet all deadlines in the Project. Meet key project milestones by delivering functional and maintainable code. * Aid Senior Developers to update the project deployment plan with key information to ensure a smooth release to production systems. * Be confident in Communicating problems and proposed solutions to other Software Development team. * Consult colleagues concerning the maintenance and performance of software systems and ask questions to obtain information and clarify details. * Update technical knowledge and skills by attending in-house training and courses, reading manuals and business process documents. * Research and recommend new approaches and suggest improvements, in particular automation of processes wherever possible. * Always raise any issues, concerns or ideas about all technical and non-technical aspects related to the functioning of the Engineering Department in particular and XLN in general to your supervisor as soon as possible. Experience/ qualifications and skills required: * Three-year university degree or equivalent in a computing discipline * Thorough knowledge (2yr+ experience) of the following programming languages and architectures: C#, ASP.NET, Microsoft .NET Framework, MVC, HTML, JavaScript and T-SQL and Relational Databases. * Thorough understanding of software development specifically knowledge of Object-Oriented design principles * Software development troubleshooting, fault-finding and debugging skills. * Good written/oral communication skills. * Knowledge of the principles of Service Oriented Architectures * Experience developing three-tier web architectures * Understanding of event-based architectures * Understanding of Agile programming methodologies Benefits: * Entitlements such as health cash plan, childcare vouchers, 20 days paid holidays (exclusive of bank holidays) plus bonus holidays (pro-rata) * Individual and team rewards, incentives and recognition such as monthly giveaways & employee of the month. * Ongoing training support and personal development * Barista-standard coffee on tap * Smart casual dress appearance, dress down Fridays * Chill out and reading zones, pool tables, table tennis and racing simulators! * Indoor secure bike storage, locker, shower and changing facilities * Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise * End of month drinks at the office, completely on us! The Company: XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5-star Trustpilot reviews than all of our competitors put together. We are the UK's fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than TalkTalk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date! Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details remov
29 Mar, 2020
Job Description XLN are looking for a Software Developer that can manage, maintain and improve XLN Telecom's internal Customer Relationship Management (CRM) software and related systems with the guidance of our other Software Developers. The ideal person will be comfortable asking 'why', and is not afraid to ask for help, you will be a team player have good technical skills and have an enthusiasm to learn and explore new technologies, you will have a 'let's give it a go' attitude. What's on offer? A fantastic opportunity to learn new technologies and familiarise yourself with some older ones, you will become part of the XLN family and will work with other software experts to create cutting edge software to help propel XLN into the future. The job: * Maintain and improve XLN Telecom's internal Customer Relationship Management (CRM) software and related systems under guidance from our team of Software Developers, and technology team. * Develop software solutions for business problems and help to automate business processes. * Follow software development guidelines as defined in the XLN Standards & Procedures. * Work closely and effectively with Business Analysts and Quality Assurance Engineers to ensure software solutions are delivered in a timely fashion and to requirements. * Solve problems independently and collaborate effectively with colleagues, conduct research and gather information as necessary to meet the needs of the project or task. * Propose and implement solutions for tickets assigned during the Agile sprint cycle. * Understand the wider business practices and processes to ensure effective software solutions are delivered. * Implement solutions for functional and technical specification documents as provided by Senior Developers. * Be focused on striving to meet all deadlines in the Project. Meet key project milestones by delivering functional and maintainable code. * Aid Senior Developers to update the project deployment plan with key information to ensure a smooth release to production systems. * Be confident in Communicating problems and proposed solutions to other Software Development team. * Consult colleagues concerning the maintenance and performance of software systems and ask questions to obtain information and clarify details. * Update technical knowledge and skills by attending in-house training and courses, reading manuals and business process documents. * Research and recommend new approaches and suggest improvements, in particular automation of processes wherever possible. * Always raise any issues, concerns or ideas about all technical and non-technical aspects related to the functioning of the Engineering Department in particular and XLN in general to your supervisor as soon as possible. Experience/ qualifications and skills required: * Three-year university degree or equivalent in a computing discipline * Thorough knowledge (2yr+ experience) of the following programming languages and architectures: C#, ASP.NET, Microsoft .NET Framework, MVC, HTML, JavaScript and T-SQL and Relational Databases. * Thorough understanding of software development specifically knowledge of Object-Oriented design principles * Software development troubleshooting, fault-finding and debugging skills. * Good written/oral communication skills. * Knowledge of the principles of Service Oriented Architectures * Experience developing three-tier web architectures * Understanding of event-based architectures * Understanding of Agile programming methodologies Benefits: * Entitlements such as health cash plan, childcare vouchers, 20 days paid holidays (exclusive of bank holidays) plus bonus holidays (pro-rata) * Individual and team rewards, incentives and recognition such as monthly giveaways & employee of the month. * Ongoing training support and personal development * Barista-standard coffee on tap * Smart casual dress appearance, dress down Fridays * Chill out and reading zones, pool tables, table tennis and racing simulators! * Indoor secure bike storage, locker, shower and changing facilities * Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise * End of month drinks at the office, completely on us! The Company: XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5-star Trustpilot reviews than all of our competitors put together. We are the UK's fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than TalkTalk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date! Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details remov
Job Description Customer Retentions Executive with the opportunity to move to Team Leader after just 3 months'! Working Hours: Monday - Friday Office hours. Basic - £16-18.000 moving to £20,000. when promoted to Team Leader. OTE at Agent level - £26,000. - £32,000 (uncapped commission) OTE at Team Leader level - £48,000 (uncapped commission) According to the Sunday Times' "Best Companies to Work For" list, we're one of the top five employers in Sheffield! Benefits: · 28 days' holiday per year inclusive of bank holidays · 3 bonus Christmas days · Fantastic incentives with company trips abroad · Brand new call centre - opened January 2019 · State of the art breakout area with pool tables, table tennis and racing simulators! · Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise · End of month drinks at the office, completely on us! · Free fruit and breakfast weekly XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5 star TrustPilot reviews than all of our competitors put together. We are the UK's fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date The Job; As a Retentions Specialist, you will be interacting daily with businesses during the lifecycle of their contract, talking through the benefits, products and services XLN offers as their provider of choice. You will be talking over the telephone, both inbound and outbound, engaging, retaining and maximising sales opportunities, both for the customers business and XLN. We will provide you with World Class training and support, fantastic city centre office and regular incentives and social events. You have control of your own career, learning new skills and different areas of the business as you develop. So what do we need from you? * Enthusiastic, engaging, proactive and a real team player * Resilient attitude and outlook * Confident in selling business benefits, products and services * Able to negotiate, price and contract term * Keen to further develop your career with a growing and successful company * You must thrive working in a social, fast paced and fun environment * Enjoyment of talking with people and get satisfaction from helping others over the phone * Brilliant relationship and rapport building skills that are second to none We are proud to have been named in the 'Best Companies' list as one of the top 5 places to work for in Sheffield, so if you want to be a part of the next step in this great team apply now and our recruitment team will be in touch! Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details. #INDOB
29 Mar, 2020
Job Description Customer Retentions Executive with the opportunity to move to Team Leader after just 3 months'! Working Hours: Monday - Friday Office hours. Basic - £16-18.000 moving to £20,000. when promoted to Team Leader. OTE at Agent level - £26,000. - £32,000 (uncapped commission) OTE at Team Leader level - £48,000 (uncapped commission) According to the Sunday Times' "Best Companies to Work For" list, we're one of the top five employers in Sheffield! Benefits: · 28 days' holiday per year inclusive of bank holidays · 3 bonus Christmas days · Fantastic incentives with company trips abroad · Brand new call centre - opened January 2019 · State of the art breakout area with pool tables, table tennis and racing simulators! · Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise · End of month drinks at the office, completely on us! · Free fruit and breakfast weekly XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5 star TrustPilot reviews than all of our competitors put together. We are the UK's fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date The Job; As a Retentions Specialist, you will be interacting daily with businesses during the lifecycle of their contract, talking through the benefits, products and services XLN offers as their provider of choice. You will be talking over the telephone, both inbound and outbound, engaging, retaining and maximising sales opportunities, both for the customers business and XLN. We will provide you with World Class training and support, fantastic city centre office and regular incentives and social events. You have control of your own career, learning new skills and different areas of the business as you develop. So what do we need from you? * Enthusiastic, engaging, proactive and a real team player * Resilient attitude and outlook * Confident in selling business benefits, products and services * Able to negotiate, price and contract term * Keen to further develop your career with a growing and successful company * You must thrive working in a social, fast paced and fun environment * Enjoyment of talking with people and get satisfaction from helping others over the phone * Brilliant relationship and rapport building skills that are second to none We are proud to have been named in the 'Best Companies' list as one of the top 5 places to work for in Sheffield, so if you want to be a part of the next step in this great team apply now and our recruitment team will be in touch! Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details. #INDOB
Job Description Head of Learning and Development XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5-star TrustPilot reviews than all of our competitors put together. We are the UK's fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date! Are you looking for a new and exciting opportunity? XLN are looking for a new Head of Learning & Development, who will be primarily responsible for developing a training strategy, implementing best training practice and standardising training processes and procedures as well being hands on in the classroom environment. The successful candidate will: * Own the training agenda for XLN ensuring operational, technical and sales training is fit for purpose and aligned to the strategy, goals and objectives of the business. * Ensure that regulatory learning initiatives delivered and are supported and embedded across the business * Define overall training framework, providing clarity to the business on how the tailored training will meet their expectations, and be measured. The ideal candidate must: * Enthusiastic team player with strong relationship and empathy building skills who is capable of selling reasons for change / plans across a diverse range of relationships. * Relevant experience in a Training and Development leadership role. * Good understanding of training practice and learning psychology in a large organisation environment. * Experience of leading and developing a high-performance team. * Experience in delivery of projects and change initiatives. Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details.
29 Mar, 2020
Job Description Head of Learning and Development XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5-star TrustPilot reviews than all of our competitors put together. We are the UK's fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date! Are you looking for a new and exciting opportunity? XLN are looking for a new Head of Learning & Development, who will be primarily responsible for developing a training strategy, implementing best training practice and standardising training processes and procedures as well being hands on in the classroom environment. The successful candidate will: * Own the training agenda for XLN ensuring operational, technical and sales training is fit for purpose and aligned to the strategy, goals and objectives of the business. * Ensure that regulatory learning initiatives delivered and are supported and embedded across the business * Define overall training framework, providing clarity to the business on how the tailored training will meet their expectations, and be measured. The ideal candidate must: * Enthusiastic team player with strong relationship and empathy building skills who is capable of selling reasons for change / plans across a diverse range of relationships. * Relevant experience in a Training and Development leadership role. * Good understanding of training practice and learning psychology in a large organisation environment. * Experience of leading and developing a high-performance team. * Experience in delivery of projects and change initiatives. Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details.
Salary and Benefits: Starting from £21,777 per annum dependant on experience + pension + quarterly performance related bonus + 25 days holiday + training & development opportunities in line with the Recycling Technician progression plan. We currently have Recycler Technician vacancies in the York, Sheffield and Leeds areas, depending on where you live will determine the areas you will cover to join our Wastewater Customer Field Services Team in the Service Delivery Business Unit. Yorkshire Water Customer Field Services is continuing to transform our customers experience and to achieve Upper Quartile performance. For CFS this means being in the top 3 for the least pollutions and in the top 3 for the least internal flooding escapes in our customers’ homes. We are investing heavily to achieve our goals, simplifying our processes and our ways of working to ensure we can fix customers problems first time or at least in the same day wherever possible. You will be required to travel to different operational sites across the region therefore; a full valid EU driving licence, a Heavy Goods Vehicle licence C and a driver DCPC is required. Ideally you will have a clean license or no more than 6 points. What will the role involve? As a Recycler Technician, you will be required to work alongside the Recycler Assistant for support but will also be required to work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow on work is raised in accordance with our standards and specifications. To operate a Recycler in a safe and optimal way, to respond to reactive blockage reports from the sewer network and provide and deliver a high standard of customer interaction while dealing with all sewer related incidents. Support with blockage response times, in cases of high work volumes and wet weather events. You will also be required to collate data and information for evidence capturing. This also includes assessing photograph, plans and reporting on any escape/issues from the sewer network. Your role will require you to identify and organise any remedial works and liaise with customers and contracted partners on resolving these issues alongside recommending any third-party rechargeable works. You will ensure Health and Safety working practices & procedures are complied with at all time. When making day to day business decisions you will be required to demonstrate financial awareness and provide technical support and first line response to customer contacts to ensure a fix first time resolution & ensuring that the most cost-effective resolution is promoted. You will have a flexible attitude to your work as you will be working a variety of rotas in the role to cover our working window. Once fully trained in the role you will need to take part in an out of hour’s standby rota, therefore flexibility is an essential requirement of this role. Experience/skills/training needed · A full valid EU driving licence and a Heavy Goods Vehicle licence C · Experience of driving vehicles with a liquid load · Recycler vehicle operation experience · A strong Health & Safety background · Ability to find faults and diagnose the root cause of an issue · Competent in the use of IT systems · Previous experience in a customer service related role with face to face communication with customers · The ability to be proactive and take ownership of issues, think through problems and work with others to solve them · Good interpersonal skills to liaise with operations, customers and stakeholders · Effective communication skills · Ability to develop and maintains effective internal and external relationships · A basic understanding of the sewer network · Understanding of sewerage system and network performance issues · Ideally you will have previous experience gained within the waste water What's in it for you? Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'. If you feel this opportunity is suitable and you match the skills required, then please apply on-line and complete the application process and submitting your CV. Closing Date: 5th April 2020 Assessment centres will be confirmed shortly If successful for the role, you will be required to undergo a Basic Disclosure Check, through a Third-Party Company prior to commencing employment. The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - Yorkshire Water is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for. Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services. Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience, they never knew was possible. KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations. Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
28 Mar, 2020
Salary and Benefits: Starting from £21,777 per annum dependant on experience + pension + quarterly performance related bonus + 25 days holiday + training & development opportunities in line with the Recycling Technician progression plan. We currently have Recycler Technician vacancies in the York, Sheffield and Leeds areas, depending on where you live will determine the areas you will cover to join our Wastewater Customer Field Services Team in the Service Delivery Business Unit. Yorkshire Water Customer Field Services is continuing to transform our customers experience and to achieve Upper Quartile performance. For CFS this means being in the top 3 for the least pollutions and in the top 3 for the least internal flooding escapes in our customers’ homes. We are investing heavily to achieve our goals, simplifying our processes and our ways of working to ensure we can fix customers problems first time or at least in the same day wherever possible. You will be required to travel to different operational sites across the region therefore; a full valid EU driving licence, a Heavy Goods Vehicle licence C and a driver DCPC is required. Ideally you will have a clean license or no more than 6 points. What will the role involve? As a Recycler Technician, you will be required to work alongside the Recycler Assistant for support but will also be required to work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow on work is raised in accordance with our standards and specifications. To operate a Recycler in a safe and optimal way, to respond to reactive blockage reports from the sewer network and provide and deliver a high standard of customer interaction while dealing with all sewer related incidents. Support with blockage response times, in cases of high work volumes and wet weather events. You will also be required to collate data and information for evidence capturing. This also includes assessing photograph, plans and reporting on any escape/issues from the sewer network. Your role will require you to identify and organise any remedial works and liaise with customers and contracted partners on resolving these issues alongside recommending any third-party rechargeable works. You will ensure Health and Safety working practices & procedures are complied with at all time. When making day to day business decisions you will be required to demonstrate financial awareness and provide technical support and first line response to customer contacts to ensure a fix first time resolution & ensuring that the most cost-effective resolution is promoted. You will have a flexible attitude to your work as you will be working a variety of rotas in the role to cover our working window. Once fully trained in the role you will need to take part in an out of hour’s standby rota, therefore flexibility is an essential requirement of this role. Experience/skills/training needed · A full valid EU driving licence and a Heavy Goods Vehicle licence C · Experience of driving vehicles with a liquid load · Recycler vehicle operation experience · A strong Health & Safety background · Ability to find faults and diagnose the root cause of an issue · Competent in the use of IT systems · Previous experience in a customer service related role with face to face communication with customers · The ability to be proactive and take ownership of issues, think through problems and work with others to solve them · Good interpersonal skills to liaise with operations, customers and stakeholders · Effective communication skills · Ability to develop and maintains effective internal and external relationships · A basic understanding of the sewer network · Understanding of sewerage system and network performance issues · Ideally you will have previous experience gained within the waste water What's in it for you? Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'. If you feel this opportunity is suitable and you match the skills required, then please apply on-line and complete the application process and submitting your CV. Closing Date: 5th April 2020 Assessment centres will be confirmed shortly If successful for the role, you will be required to undergo a Basic Disclosure Check, through a Third-Party Company prior to commencing employment. The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - Yorkshire Water is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for. Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services. Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience, they never knew was possible. KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations. Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
Job Description Closing date: 31 March at 11.30 pm Has your experience of providing a business analysis function given you a proven ability to configure, implement and maintain technical reporting solutions using the associated Microsoft technologies and SQL databases? Then join Shelter as a Data Analyst and you could soon be playing a vital role at the heart of our Client Data Insight team. A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change -- with individuals, in communities, across society - and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. About the Role Our Client Data Insight team works closely with teams across Shelter to develop reporting and analysis that can be turned into insight and change and provide in-depth analysis of client focused business activities. Your challenge will be to develop and deliver business analytics processes to support effective decision making at senior leadership level. But that's not all. We'll also rely on you to develop and support self-service tools and deliver ad-hoc reporting products to meet the varying needs of stakeholders from across the organisation. Some of your work will relate to ad hoc pieces of analysis to support very specific needs, whereas others will be part of the scheduled reporting and analysis tools that the team continuously strive to improve. About you . Coming from a business analysis environment, you're used to organising and undertaking project work and familiar with the relevant core reporting tools (we use Microsoft Power BI and Microsoft Excel utilising Azure SQL databases). What's more, you're great at producing high quality written reports and data visualisation and presenting your findings to groups of stakeholders. The ability to respond quickly and positively to change is important too, as is a creative and lateral thinking approach and willingness to challenge the status quo and introduces new ideas. Commercially aware, customer-focused and committed to achieving results, you enoy building good working relationships too, and are also keent to develop a thorough understanding of both Shelter and the wider sector. We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our Client Data Insight team and be the change you want to see in society. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
28 Mar, 2020
Job Description Closing date: 31 March at 11.30 pm Has your experience of providing a business analysis function given you a proven ability to configure, implement and maintain technical reporting solutions using the associated Microsoft technologies and SQL databases? Then join Shelter as a Data Analyst and you could soon be playing a vital role at the heart of our Client Data Insight team. A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change -- with individuals, in communities, across society - and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. About the Role Our Client Data Insight team works closely with teams across Shelter to develop reporting and analysis that can be turned into insight and change and provide in-depth analysis of client focused business activities. Your challenge will be to develop and deliver business analytics processes to support effective decision making at senior leadership level. But that's not all. We'll also rely on you to develop and support self-service tools and deliver ad-hoc reporting products to meet the varying needs of stakeholders from across the organisation. Some of your work will relate to ad hoc pieces of analysis to support very specific needs, whereas others will be part of the scheduled reporting and analysis tools that the team continuously strive to improve. About you . Coming from a business analysis environment, you're used to organising and undertaking project work and familiar with the relevant core reporting tools (we use Microsoft Power BI and Microsoft Excel utilising Azure SQL databases). What's more, you're great at producing high quality written reports and data visualisation and presenting your findings to groups of stakeholders. The ability to respond quickly and positively to change is important too, as is a creative and lateral thinking approach and willingness to challenge the status quo and introduces new ideas. Commercially aware, customer-focused and committed to achieving results, you enoy building good working relationships too, and are also keent to develop a thorough understanding of both Shelter and the wider sector. We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our Client Data Insight team and be the change you want to see in society. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Job Description Role: Senior Business Development Executive Salary: £24,000 - £26,000 per annum plus commission scheme Location: Sheffield Our client are an award winning team of creatives with a strong ethical focus. The role: As a member of the Business Development team this individual will actively contribute towards achieving the company's new business targets through (1) proactively generating new business leads and (2) supporting tender responses. RESPONSIBILITIES Lead Generation * Produce target lists of potential new clients based on matching the agency's skill set with established client needs * Approach potential new clients through email, telephone, LinkedIn etc. to secure an agreed number of meetings with qualified leads * Take briefs from potential clients * Prepare and deliver proposals and presentations to potential new clients as required * Support the business development team towards converting active leads into live work * Research and identify new business development opportunities * Work with the business development manager to identify and manage risks * Represent the agency professionally at all times Preparing Tenders * Research tender portals to identify potential opportunities * Work with the wider team to pull together tender responses and directly contribute content for bids * Participate in creative planning sessions to develop bid responses * Support the tracking and evaluation of all tenders * Input data into BD tracking system and produce reports The successful candidate: You'll have a proven track record of lead generation, new business development through a range of activities and promoting a product/service to a new customer base. Any experience of working in the creative/advertising industry would be advantageous, although specific industry experience isn't essential. You will ideally have experience of tenders/bids/proposals. KEY ATTRIBUTES * Experience in lead generation is essential * Experience in using LinkedIn as a sales tool * Hardworking, organised, enthusiastic and ambitious * Strong written skills * Detail orientated * Able to think creatively and articulate ideas * Able to work competently in a deadline-driven environment Glu Recruit are an equal opportunities employer.
28 Mar, 2020
Job Description Role: Senior Business Development Executive Salary: £24,000 - £26,000 per annum plus commission scheme Location: Sheffield Our client are an award winning team of creatives with a strong ethical focus. The role: As a member of the Business Development team this individual will actively contribute towards achieving the company's new business targets through (1) proactively generating new business leads and (2) supporting tender responses. RESPONSIBILITIES Lead Generation * Produce target lists of potential new clients based on matching the agency's skill set with established client needs * Approach potential new clients through email, telephone, LinkedIn etc. to secure an agreed number of meetings with qualified leads * Take briefs from potential clients * Prepare and deliver proposals and presentations to potential new clients as required * Support the business development team towards converting active leads into live work * Research and identify new business development opportunities * Work with the business development manager to identify and manage risks * Represent the agency professionally at all times Preparing Tenders * Research tender portals to identify potential opportunities * Work with the wider team to pull together tender responses and directly contribute content for bids * Participate in creative planning sessions to develop bid responses * Support the tracking and evaluation of all tenders * Input data into BD tracking system and produce reports The successful candidate: You'll have a proven track record of lead generation, new business development through a range of activities and promoting a product/service to a new customer base. Any experience of working in the creative/advertising industry would be advantageous, although specific industry experience isn't essential. You will ideally have experience of tenders/bids/proposals. KEY ATTRIBUTES * Experience in lead generation is essential * Experience in using LinkedIn as a sales tool * Hardworking, organised, enthusiastic and ambitious * Strong written skills * Detail orientated * Able to think creatively and articulate ideas * Able to work competently in a deadline-driven environment Glu Recruit are an equal opportunities employer.
Job Description Marketing Coordinator - Online & Website Sheffield Full time, Permanent £22,500pa Free parking plus other company benefits A well know, Sheffield organisation are seeking a Marketing Coordinator to join a small, established Marketing and Communications team. The organisation offer support to the local people of Sheffield and are a vital part of the community. The role has responsibility to plan, launch and manage a new website, intranet and online marketing plan for the organisation. Duties will include: * Monitor and improve standards on the website, intranet and micro sites * Improve content, layout and presentation * Actively research new website based and online technologies which would benefit the organisation * Work with internal departments to deliver marketing campaigns * SEO management using Google Grand ad * Day-to-day maintenance of social channels, conversations online using management software, Agorapulse * Analysis and reporting on online performance * Work closely with the graphic design team to create effective contact Previous Experience: * Working within website and online marketing * Experience in creating and analysing website content * SEO and Google Ad management * Previous management of campaigns along with experience in copy writing, website updating would be required. * Experience using Adobe Creative Cloud including Indesign * Previous experience working within the charity sector would be a benefit but not essential Closing date: Monday 16th March For further assistance, please contact Jess Nortrop on / Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:
28 Mar, 2020
Job Description Marketing Coordinator - Online & Website Sheffield Full time, Permanent £22,500pa Free parking plus other company benefits A well know, Sheffield organisation are seeking a Marketing Coordinator to join a small, established Marketing and Communications team. The organisation offer support to the local people of Sheffield and are a vital part of the community. The role has responsibility to plan, launch and manage a new website, intranet and online marketing plan for the organisation. Duties will include: * Monitor and improve standards on the website, intranet and micro sites * Improve content, layout and presentation * Actively research new website based and online technologies which would benefit the organisation * Work with internal departments to deliver marketing campaigns * SEO management using Google Grand ad * Day-to-day maintenance of social channels, conversations online using management software, Agorapulse * Analysis and reporting on online performance * Work closely with the graphic design team to create effective contact Previous Experience: * Working within website and online marketing * Experience in creating and analysing website content * SEO and Google Ad management * Previous management of campaigns along with experience in copy writing, website updating would be required. * Experience using Adobe Creative Cloud including Indesign * Previous experience working within the charity sector would be a benefit but not essential Closing date: Monday 16th March For further assistance, please contact Jess Nortrop on / Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:
Job Description Are you a Buyer or Category Manager with strong negotiation skills? Do you want to work at one of the leading global FMCG retailers? Do you have the ability to coach and develop cross functional teams? *** This role is based in the East Midlands but has been posted in other locations to attract those candidates who are flexible on location*** We are looking to speak to commercial candidates with background as a Buyer or Category Management who would like to be part of a new team with one of the UK leading retailers .We are looking for high calibre candidates who can lead the thinking and inspire others, to deliver tactical plans that step change performance and deliver for the customer As a Category Management Supplier Negotiation Coach, your key challenge will be to deliver added value to each of the teams you support via the strong relationships you build and the motivational and creative skills you employ. You will accelerate your learning and through real thought leadership, you will strive to challenge the status quo and keep the customer central to all negotiation plans Key Responsibilities * Leads the thinking through coaching and stretching the ambition of trading teams to develop profitable customer led recommendations and the related supplier negotiation for all category suppliers, in order to maximise value for the business. * Ensures rigour and quality of customer and financial inputs into the process and leads/coaches the trading teams to draw out insights to determine opportunities and trade-offs, whilst ensuring the customer offer is not compromised and remains customer led. * Opportunity to input to the ongoing development of supplier negotiation planning best practice and process integration with other key supplier processes to embed enhanced best practice and improve supplier negotiation capability within the Commercial function * A role model/ professional expert within Commercial for supplier negotiation planning A bit about you * The ability to coach in a dynamic commercial environment to empower, motivate and inspire the delivery of world class category management objectives and the related supplier negotiation plans through others, because you understand the category customers, market and suppliers and the challenges that the customer is facing into * You will have a proven track record in a commercially-focused role e.g Buyer / Category Manager (minimum 3 years ) along with negotiation experience with cross category suppliers, ideally in retail and FMCG businesses. * The ability to inspire, coach and engage others. You will also be a first-class relationship manager and project manager with great, all-round communication and influencing skills, which when combined with your strong analytical and numerate skills you have the ability to create a narrative from analysis and insights, with a high degree of customer focus. This role is a 9 month fixed term contract. You won't have the guarantee of a permanent role at the end of it however the company will always look to keep great people and this is your way in to the big name retailer. This will be a great way to build your credibility and network for future roles with them internally or to go on to better things. If you're looking for a role of this nature and match the skillset above please apply today so we can discuss further. BBBH15718
28 Mar, 2020
Job Description Are you a Buyer or Category Manager with strong negotiation skills? Do you want to work at one of the leading global FMCG retailers? Do you have the ability to coach and develop cross functional teams? *** This role is based in the East Midlands but has been posted in other locations to attract those candidates who are flexible on location*** We are looking to speak to commercial candidates with background as a Buyer or Category Management who would like to be part of a new team with one of the UK leading retailers .We are looking for high calibre candidates who can lead the thinking and inspire others, to deliver tactical plans that step change performance and deliver for the customer As a Category Management Supplier Negotiation Coach, your key challenge will be to deliver added value to each of the teams you support via the strong relationships you build and the motivational and creative skills you employ. You will accelerate your learning and through real thought leadership, you will strive to challenge the status quo and keep the customer central to all negotiation plans Key Responsibilities * Leads the thinking through coaching and stretching the ambition of trading teams to develop profitable customer led recommendations and the related supplier negotiation for all category suppliers, in order to maximise value for the business. * Ensures rigour and quality of customer and financial inputs into the process and leads/coaches the trading teams to draw out insights to determine opportunities and trade-offs, whilst ensuring the customer offer is not compromised and remains customer led. * Opportunity to input to the ongoing development of supplier negotiation planning best practice and process integration with other key supplier processes to embed enhanced best practice and improve supplier negotiation capability within the Commercial function * A role model/ professional expert within Commercial for supplier negotiation planning A bit about you * The ability to coach in a dynamic commercial environment to empower, motivate and inspire the delivery of world class category management objectives and the related supplier negotiation plans through others, because you understand the category customers, market and suppliers and the challenges that the customer is facing into * You will have a proven track record in a commercially-focused role e.g Buyer / Category Manager (minimum 3 years ) along with negotiation experience with cross category suppliers, ideally in retail and FMCG businesses. * The ability to inspire, coach and engage others. You will also be a first-class relationship manager and project manager with great, all-round communication and influencing skills, which when combined with your strong analytical and numerate skills you have the ability to create a narrative from analysis and insights, with a high degree of customer focus. This role is a 9 month fixed term contract. You won't have the guarantee of a permanent role at the end of it however the company will always look to keep great people and this is your way in to the big name retailer. This will be a great way to build your credibility and network for future roles with them internally or to go on to better things. If you're looking for a role of this nature and match the skillset above please apply today so we can discuss further. BBBH15718
Job Description Company Description The Rank Group are known through our iconic brands; Mecca Bingo and Grosvenor Casinos. We employ almost 11,000 people across our brands, in roles ranging from Casino Croupiers, Poker Dealers, Chefs and Bingo Club Callers, through to specialists in Marketing, Property, Finance, Law and Human Resources and many more. We are a multi-channel business, operating across our retail (club and casino venues), online and mobile. We are always changing and always innovating. Our Customer Solutions Hub is based in the heart of Sheffield, with beautiful views of Victoria Quays and easy access to the town centre. We're proud of the environment we've created and unlike other Contact Centres, we offer a culture of learning, development and fun. Job Description We are looking for a 'junior account manager' to join our VIP Team based in our City Centre office in Sheffield The VIP Administrator/Jnr Account manager role is the perfect opportunity for an enthusiastic driven candidate to work for the VIP Division of Rank Digital. The role will be to predominantly support the VIP Executives/Account Managers to manage high value customer accounts and assist the VIP Account Manager in the retention, reactivation and acquisition of VIP players for Rank Digital. This role will also include responsibility for maintaining an exceptional level of customer service through responding to all VIP queries in a timely and professional manner. Delivering value from our VIP customers is a critical strategic capability for driving revenue across the business and as such your role will require you to work on several outbound projects which will involve but not be limited to, invitations for hospitality events, reactivation, retention, acquisition, promotional campaigns, upgrades, safer gambling conversations, share of wallet and more. Main Accountabilities * Work across multiple products, with a focus on casino, games, sports and poker * Liaising with high end clientele through email, phone, live chat and account messaging on a daily basis * Develop good rapport with profitable VIP & level 2 customers in order to reactivate, retain and acquire their play * Daily contact with players including inbound queries and complaints with an aim to resolve the issues asap * Ensure that target and service levels are maintained, and quality control procedures adhered to * Weekly reporting as requested by the Account Manager on a specific segment of players * Liaising with various teams on a daily basis such as Fraud & Payments, CRM, Customer Service and those based in Gibraltar * Monitoring customer spend and holding Safer Gambling conversations when needed. Be aware of responsible gambling guidelines, and act as an ambassador for safer gambling ensuring the business meets its own requirements to be a responsible operator, adhering to specified compliance and license policies and regulations * Assist the Customer Verification Team when required for any Enhanced Due Diligence needs * Work with our retail clubs to promote cross channel to our customers * To meet targets against productivity, quality and KPIs set by the VIP Team Manager * The working hours will be shifts from Monday - Sunday. Opening hours are 9am - 8pm. * The official job title is VIP Administrator but we are looking to attract candidates with account management skills Qualifications * Experience of looking after high-end clientele. * Strong customer service skills. * Proven knowledge and or experience of gaming/casinos. * Knowledge of customer service and retention. * Proficient in Microsoft Excel, Word and Outlook. * Prepared to go the extra mile when required. * Ability to remain professional and productive whilst under pressure. * Excellent communication both written and oral. * Strong interpersonal skills. * Excellent time management and organisational skills. * Enthusiastic team player with the drive to work independently. * Outgoing personality with a 'can do' attitude. * Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation. Additional Information In return, you'll go through our Customer Champion training, where you'll learn how to become a fully-fledged Customer Champion, you'll be part of an incredible culture, which offers fun, learning and development and you'll get to work for one of the biggest brands in Entertainment and Gaming. If you'd be interested in joining the Rank family, please get in touch and we can talk through the options available to you.
28 Mar, 2020
Job Description Company Description The Rank Group are known through our iconic brands; Mecca Bingo and Grosvenor Casinos. We employ almost 11,000 people across our brands, in roles ranging from Casino Croupiers, Poker Dealers, Chefs and Bingo Club Callers, through to specialists in Marketing, Property, Finance, Law and Human Resources and many more. We are a multi-channel business, operating across our retail (club and casino venues), online and mobile. We are always changing and always innovating. Our Customer Solutions Hub is based in the heart of Sheffield, with beautiful views of Victoria Quays and easy access to the town centre. We're proud of the environment we've created and unlike other Contact Centres, we offer a culture of learning, development and fun. Job Description We are looking for a 'junior account manager' to join our VIP Team based in our City Centre office in Sheffield The VIP Administrator/Jnr Account manager role is the perfect opportunity for an enthusiastic driven candidate to work for the VIP Division of Rank Digital. The role will be to predominantly support the VIP Executives/Account Managers to manage high value customer accounts and assist the VIP Account Manager in the retention, reactivation and acquisition of VIP players for Rank Digital. This role will also include responsibility for maintaining an exceptional level of customer service through responding to all VIP queries in a timely and professional manner. Delivering value from our VIP customers is a critical strategic capability for driving revenue across the business and as such your role will require you to work on several outbound projects which will involve but not be limited to, invitations for hospitality events, reactivation, retention, acquisition, promotional campaigns, upgrades, safer gambling conversations, share of wallet and more. Main Accountabilities * Work across multiple products, with a focus on casino, games, sports and poker * Liaising with high end clientele through email, phone, live chat and account messaging on a daily basis * Develop good rapport with profitable VIP & level 2 customers in order to reactivate, retain and acquire their play * Daily contact with players including inbound queries and complaints with an aim to resolve the issues asap * Ensure that target and service levels are maintained, and quality control procedures adhered to * Weekly reporting as requested by the Account Manager on a specific segment of players * Liaising with various teams on a daily basis such as Fraud & Payments, CRM, Customer Service and those based in Gibraltar * Monitoring customer spend and holding Safer Gambling conversations when needed. Be aware of responsible gambling guidelines, and act as an ambassador for safer gambling ensuring the business meets its own requirements to be a responsible operator, adhering to specified compliance and license policies and regulations * Assist the Customer Verification Team when required for any Enhanced Due Diligence needs * Work with our retail clubs to promote cross channel to our customers * To meet targets against productivity, quality and KPIs set by the VIP Team Manager * The working hours will be shifts from Monday - Sunday. Opening hours are 9am - 8pm. * The official job title is VIP Administrator but we are looking to attract candidates with account management skills Qualifications * Experience of looking after high-end clientele. * Strong customer service skills. * Proven knowledge and or experience of gaming/casinos. * Knowledge of customer service and retention. * Proficient in Microsoft Excel, Word and Outlook. * Prepared to go the extra mile when required. * Ability to remain professional and productive whilst under pressure. * Excellent communication both written and oral. * Strong interpersonal skills. * Excellent time management and organisational skills. * Enthusiastic team player with the drive to work independently. * Outgoing personality with a 'can do' attitude. * Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation. Additional Information In return, you'll go through our Customer Champion training, where you'll learn how to become a fully-fledged Customer Champion, you'll be part of an incredible culture, which offers fun, learning and development and you'll get to work for one of the biggest brands in Entertainment and Gaming. If you'd be interested in joining the Rank family, please get in touch and we can talk through the options available to you.
Job Description Company Description Rank Interactive is the name behind grosvenorcasino.com and meccabingo.com. At our Sheffield based customer solutions hub we manage contacts from our valued digital customers in teams ranging from Inbound to VIP and Fraud. We look for ambitious, focused and energetic individuals to work in our RI family. We are big on culture and being a great place to work. Job Description The Mecca Rewards Executive role is the perfect opportunity for an enthusiastic driven candidate to work for the Rewards Division of Rank Digital. The role will be to predominantly manage high value customer accounts and assist the Rewards manager in the retention, reactivation and acquisition of Rewards Plus players for Rank Digital. This role will also include a focus on Hospitality & Event Planning, CRM, Marketing and 1-2-1 communication with customers. This will include travel to hospitality events and the occasional overnight stay. Delivering value from our Rewards Plus customers is a critical strategic capability for driving revenue across the business. The working hours will be flexible but predominantly 09:00am to 6:00pm. You will be required to work any extra hours to ensure the needs of the business are met. You may be required to work the occasional weekend. Main Responsibilities include: * Work across multiple products, with a focus on casino, games and bingo * Managing high end clientele through email, phone and account messaging on a daily basis * Develop ongoing profitable relationships through reactivation, retention and acquisition campaigns * Daily contact with players including feedback and concerns resolved * Ensure that target and service levels are maintained and quality control procedures adhered to * Owning investigations, queries and escalations from start to finish * Weekly reporting to Rewards Operations Manager on a specific customer group * Liaising with various teams on a daily basis such as Fraud & Payments, CRM, Customer Service and external suppliers * Host bespoke high end activities and events as part of the Rewards Plus scheme, with the aim of developing existing relationships and acquiring potential business opportunities * Manage gifts for Rewards plus customers on special occasions, birthdays and anniversaries * Monitoring customer spend and hold Responsible Gaming conversations when needed. Be aware of responsible gambling guidelines, and act as a responsible operator, adhering to specified compliance and license policies and regulations * Assist the Customer Verification Team when required for any Enhanced Due Diligence needs * Work with our retail clubs to promote cross channel to our customers * To meet targets against productivity, quality and KPIs set by the Rewards Operations Manager The working hours will be flexible but predominantly 09:00am to 6:00pm. You will be required to work any extra hours to ensure the needs of the business are met. You may be required to work the occasional weekend. Qualifications * Experience of managing and looking after high end clientele. * Strong customer service skills. * Knowledge of customer service and retention. * Proficient in Microsoft Excel, Word and Outlook. * Ability to manage and host a group of high end clients. * Prepared to go the extra mile when required. * Ability to remain professional and productive whilst under pressure. * Excellent communication both written and oral. * Strong interpersonal skills. * Excellent time management and organisational skills. * Enthusiastic team player with the drive to work independently. * Outgoing personality with a 'can do' attitude. * Previous expereince in the industry is not essential Additional Information All your information will be kept confidential according to EEO guidelines.
28 Mar, 2020
Job Description Company Description Rank Interactive is the name behind grosvenorcasino.com and meccabingo.com. At our Sheffield based customer solutions hub we manage contacts from our valued digital customers in teams ranging from Inbound to VIP and Fraud. We look for ambitious, focused and energetic individuals to work in our RI family. We are big on culture and being a great place to work. Job Description The Mecca Rewards Executive role is the perfect opportunity for an enthusiastic driven candidate to work for the Rewards Division of Rank Digital. The role will be to predominantly manage high value customer accounts and assist the Rewards manager in the retention, reactivation and acquisition of Rewards Plus players for Rank Digital. This role will also include a focus on Hospitality & Event Planning, CRM, Marketing and 1-2-1 communication with customers. This will include travel to hospitality events and the occasional overnight stay. Delivering value from our Rewards Plus customers is a critical strategic capability for driving revenue across the business. The working hours will be flexible but predominantly 09:00am to 6:00pm. You will be required to work any extra hours to ensure the needs of the business are met. You may be required to work the occasional weekend. Main Responsibilities include: * Work across multiple products, with a focus on casino, games and bingo * Managing high end clientele through email, phone and account messaging on a daily basis * Develop ongoing profitable relationships through reactivation, retention and acquisition campaigns * Daily contact with players including feedback and concerns resolved * Ensure that target and service levels are maintained and quality control procedures adhered to * Owning investigations, queries and escalations from start to finish * Weekly reporting to Rewards Operations Manager on a specific customer group * Liaising with various teams on a daily basis such as Fraud & Payments, CRM, Customer Service and external suppliers * Host bespoke high end activities and events as part of the Rewards Plus scheme, with the aim of developing existing relationships and acquiring potential business opportunities * Manage gifts for Rewards plus customers on special occasions, birthdays and anniversaries * Monitoring customer spend and hold Responsible Gaming conversations when needed. Be aware of responsible gambling guidelines, and act as a responsible operator, adhering to specified compliance and license policies and regulations * Assist the Customer Verification Team when required for any Enhanced Due Diligence needs * Work with our retail clubs to promote cross channel to our customers * To meet targets against productivity, quality and KPIs set by the Rewards Operations Manager The working hours will be flexible but predominantly 09:00am to 6:00pm. You will be required to work any extra hours to ensure the needs of the business are met. You may be required to work the occasional weekend. Qualifications * Experience of managing and looking after high end clientele. * Strong customer service skills. * Knowledge of customer service and retention. * Proficient in Microsoft Excel, Word and Outlook. * Ability to manage and host a group of high end clients. * Prepared to go the extra mile when required. * Ability to remain professional and productive whilst under pressure. * Excellent communication both written and oral. * Strong interpersonal skills. * Excellent time management and organisational skills. * Enthusiastic team player with the drive to work independently. * Outgoing personality with a 'can do' attitude. * Previous expereince in the industry is not essential Additional Information All your information will be kept confidential according to EEO guidelines.
Job Description Company Description The Rank Group is growing rapidly within both our Venues and Digital businesses. If you're not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function. We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering. By joining an office-based or operational function with us, you'll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams. Job Description Reporting to the Head of Payments, the Payments Manager (Retail / International) will be responsible for defining and delivering on the Rank Groups payments strategy; with a focus on retail innovation (in-casino/Bingo halls) and international markets (digital). In-line, they will be responsible for constant optimization of payments processes to maximize revenue and set best in industry payments service. The Payments Manager (Retail / International) will be highly analytical, data driven and inquisitive; manipulating large volumes of transaction and customer data to understand payments behavior, trends and issues, formulating data driven solutions and defining process. The subject matter expert for retail and international payments, the Payments Manager will have in-depth knowledge of Ranks payments infrastructure and systems. They will keep abreast of emerging trends and technology in the payments industry to define Ranks payments strategy with the HO Payments; with strong desire to have an industry leading, forward-thinking, payments product. Duties & Responsibilities: * Strategic lead for Retail Payments; ensuring the group has the best partners, product, solutions to offer an industry leading payments service. * Strategic lead for International digital brand payments (initially Spain/Portugal/LATAM) with further market growth expected. This includes delivery of the Groups wider payments strategy to these sites (e.g. real time payments strategy), ensuring robust payment method coverage, optimizing conversion and BAU payments support. * Relationship management; EPoS solution partners (e.g. terminal provider, acquiring partner, Card Schemes, etc.), International banking partners and alternative payment method providers. * Periodic reporting to the digital leadership team; working with Data Analysts to source payments KPI's and key insights. * Work with the Omni-channel team and Fraud department on optimization of omni-channel money movement (including fraud screening practice); using knowledge of user payments behavior in-club to improve experience. * Supporting the Head of Payments and Payments Manager (UK) on domestic digital product strategy, as required. * Ensure Rank Group are offering optimized/industry leading user experience on deposit and withdrawal request to ensure Rank maximizes its revenue. * Review, evaluate and provide recommendations to HO Payments for changes to policy and procedure within the department. * Supporting the wider Fraud and Payments teams with training, mentoring and coaching junior team members on all thing's payments. * Resolve escalated operational payment issues quickly and efficiently whilst ensuring the best customer experience. * Deal with all requests for payment related data and deliver in a timely manner. Qualifications * Payments experience is essential - Familiar with Retail payments/EPoS solutions and Payment gateways - Experience of digital payments processing in international markets, either with an operator or payments company. * Strong Account Management experience. * Good understanding of PSD2 regulation; in particular SCA elements. * Experience in introducing new products. * Experience of working to strict payments related goals and objectives. * Strong Microsoft Excel knowledge including use of Pivot Tables, V-Lookups etc. * Good knowledge of the online gaming industry. * Stakeholder management experience in working with other operational departments. * Experience working with senior stakeholders and the ability to lead changes within the department.
28 Mar, 2020
Job Description Company Description The Rank Group is growing rapidly within both our Venues and Digital businesses. If you're not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function. We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering. By joining an office-based or operational function with us, you'll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams. Job Description Reporting to the Head of Payments, the Payments Manager (Retail / International) will be responsible for defining and delivering on the Rank Groups payments strategy; with a focus on retail innovation (in-casino/Bingo halls) and international markets (digital). In-line, they will be responsible for constant optimization of payments processes to maximize revenue and set best in industry payments service. The Payments Manager (Retail / International) will be highly analytical, data driven and inquisitive; manipulating large volumes of transaction and customer data to understand payments behavior, trends and issues, formulating data driven solutions and defining process. The subject matter expert for retail and international payments, the Payments Manager will have in-depth knowledge of Ranks payments infrastructure and systems. They will keep abreast of emerging trends and technology in the payments industry to define Ranks payments strategy with the HO Payments; with strong desire to have an industry leading, forward-thinking, payments product. Duties & Responsibilities: * Strategic lead for Retail Payments; ensuring the group has the best partners, product, solutions to offer an industry leading payments service. * Strategic lead for International digital brand payments (initially Spain/Portugal/LATAM) with further market growth expected. This includes delivery of the Groups wider payments strategy to these sites (e.g. real time payments strategy), ensuring robust payment method coverage, optimizing conversion and BAU payments support. * Relationship management; EPoS solution partners (e.g. terminal provider, acquiring partner, Card Schemes, etc.), International banking partners and alternative payment method providers. * Periodic reporting to the digital leadership team; working with Data Analysts to source payments KPI's and key insights. * Work with the Omni-channel team and Fraud department on optimization of omni-channel money movement (including fraud screening practice); using knowledge of user payments behavior in-club to improve experience. * Supporting the Head of Payments and Payments Manager (UK) on domestic digital product strategy, as required. * Ensure Rank Group are offering optimized/industry leading user experience on deposit and withdrawal request to ensure Rank maximizes its revenue. * Review, evaluate and provide recommendations to HO Payments for changes to policy and procedure within the department. * Supporting the wider Fraud and Payments teams with training, mentoring and coaching junior team members on all thing's payments. * Resolve escalated operational payment issues quickly and efficiently whilst ensuring the best customer experience. * Deal with all requests for payment related data and deliver in a timely manner. Qualifications * Payments experience is essential - Familiar with Retail payments/EPoS solutions and Payment gateways - Experience of digital payments processing in international markets, either with an operator or payments company. * Strong Account Management experience. * Good understanding of PSD2 regulation; in particular SCA elements. * Experience in introducing new products. * Experience of working to strict payments related goals and objectives. * Strong Microsoft Excel knowledge including use of Pivot Tables, V-Lookups etc. * Good knowledge of the online gaming industry. * Stakeholder management experience in working with other operational departments. * Experience working with senior stakeholders and the ability to lead changes within the department.