This exciting and rapidly expanding North West company who have an excellent track record and reputation within the telecoms, datacomms and mobile comms are looking for an experienced 3rd Line IT Support Engineer. This role will be paying between £35,000 – 40,000 and will be working Monday to Thursday 8:30am – 5:30pm and Friday 8:30 – 5pm.
About The Role:
Reporting to the IT Manager, this is a new position where engagement and communication with the team is an integral part of the role. The main duties of the role will be:
To provide third level support to high calibre customers and personnel, both onsite and remotely.
Supporting the first/second line team to resolve issues that come into the service desk acting as a point of escalation.
Ensure that incidents are resolved in a timely manner to meet defined service level targets.
Proactively help resolve tickets where required.
To participate as a project resource as and when required.
Participate in on call rota as required.
Essential Skills & Experience:
Minimum of 5 years of exposure in a similar IT Role.
Ideally from an IT Managed Services Sector.
Experienced in working with SME’s and Corporate clients.
A wide knowledge of the industry and a strong understanding of the full range of technology on the market and how it is used within the vertical markets targeted.
Windows Server 2008 R2 / 2012 R2 / 2016 and 2019, Windows 7/8/10
Office 365 Administration including SharePoint Online / Exchange Online / Microsoft Teams / Microsoft Intune
Azure Administration / Design
Active Directory / MS Exchange
Citrix technologies, e.g. NetScaler, Director, XenDesktop, XenServer
Microsoft RDS installation/administration
Email security products, e.g. Mimecast / MessageLabs
HyperV / XenServer / VMware vSphere / vCenter Server
Networking knowledge covering LAN / vLAN / WAN / VPN and Managed Switching
Dell/HP Server and SAN Hardware Installation and Administration
Dell/HP Desktops and Notebooks
HP/Cisco Switch technology
Powershell / Management Shell for Windows Server and Exchange Server
Proactive server monitoring and patch management
Sophos and Avast Antivirus
Watchguard Firewall/Draytek Routers and Secure Remote Access appliances
Good knowledge of GPO deployment and configuration
Knowledge of Worksite/manage or Legal sector applications would be advantageous
Backup Software – Veeam/Altaro/Backup Exec
Experience of Migration from Exchange On-Prem to Exchange Online using Cutover and Hybrid migration paths and Identity Synchronisation using AADConnect
Experience of Migration from On Prem to SharePoint Online
Experience of Disaster recover – Exchange Server / Active Directory Server and Windows Server Restoration
MS-100 would be desriable.
Personal qualities required:
Enjoy being part of a team.
Take pleasure from over achievement of targets and objectives for potential reward.
Excited by the opportunity for potential career development and additional responsibility within a growing company.
Able and willing to work additional hours, sometimes at short notice.
Ability to handle stress and pressure from interface with end users, third parties and other staff members.
Ability to be responsible and accountable.
About The Benefits:
Holidays are 20 days per year plus Bank Holidays – an additional day’s holiday is accrued for each full year worked up to a maximum of 25 days in the first 5 years. A maximum of 30 days holiday can be achieved through time-served long-service additional days accumulated .
Long service awards and time-served bonus