IT Support Engineer 3rd Line Rossendale

  • Jobwise
  • Rossendale, UK
  • 25 Apr, 2021

Job Description

This exciting and rapidly expanding North West company who have an excellent track record and reputation within the telecoms, datacomms and mobile comms are looking for an experienced 3rd Line IT Support Engineer. This role will be paying between £35,000 – 40,000 and will be working Monday to Thursday 8:30am – 5:30pm and Friday 8:30 – 5pm.


About The Role:

Reporting to the IT Manager, this is a new position where engagement and communication with the team is an integral part of the role. The main duties of the role will be:

To provide third level support to high calibre customers and personnel, both onsite and remotely.

Supporting the first/second line team to resolve issues that come into the service desk acting as a point of escalation.

Ensure that incidents are resolved in a timely manner to meet defined service level targets.

Proactively help resolve tickets where required.

To participate as a project resource as and when required.

Participate in on call rota as required.

Essential Skills & Experience:

Minimum of 5 years of exposure in a similar IT Role.

Ideally from an IT Managed Services Sector.

Experienced in working with SME’s and Corporate clients.

A wide knowledge of the industry and a strong understanding of the full range of technology on the market and how it is used within the vertical markets targeted.

Software Experience:

Windows Server 2008 R2 / 2012 R2 / 2016 and 2019, Windows 7/8/10

Office 365 Administration including SharePoint Online / Exchange Online / Microsoft Teams / Microsoft Intune

Azure Administration / Design

Microsoft SQL

Active Directory / MS Exchange

Citrix technologies, e.g. NetScaler, Director, XenDesktop, XenServer

Microsoft RDS installation/administration

Email security products, e.g. Mimecast / MessageLabs

HyperV / XenServer / VMware vSphere / vCenter Server

Networking knowledge covering LAN / vLAN / WAN / VPN and Managed Switching

Dell/HP Server and SAN Hardware Installation and Administration

Dell/HP Desktops and Notebooks

HP/Cisco Switch technology

Powershell / Management Shell for Windows Server and Exchange Server

Proactive server monitoring and patch management

Sophos and Avast Antivirus

Watchguard Firewall/Draytek Routers and Secure Remote Access appliances

Good knowledge of GPO deployment and configuration

Knowledge of Worksite/manage or Legal sector applications would be advantageous

Backup Software – Veeam/Altaro/Backup Exec

Experience of Migration from Exchange On-Prem to Exchange Online using Cutover and Hybrid migration paths and Identity Synchronisation using AADConnect

Experience of Migration from On Prem to SharePoint Online

Experience of Disaster recover – Exchange Server / Active Directory Server and Windows Server Restoration

MS-100 would be desriable.

Personal qualities required:

Enjoy being part of a team.

Take pleasure from over achievement of targets and objectives for potential reward.

Excited by the opportunity for potential career development and additional responsibility within a growing company.

Able and willing to work additional hours, sometimes at short notice.

Ability to handle stress and pressure from interface with end users, third parties and other staff members.

Ability to be responsible and accountable.

About The Benefits:

Holidays are 20 days per year plus Bank Holidays – an additional day’s holiday is accrued for each full year worked up to a maximum of 25 days in the first 5 years. A maximum of 30 days holiday can be achieved through time-served long-service additional days accumulated .

Staff Pension.

Health Insurance.

Long service awards and time-served bonus

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