Control Room Operator

  • Mitie
  • Lurgan, Craigavon, UK
  • 28 Feb, 2021

Job Description

Job Description

Managing high levels of incoming and outgoing telephone calls to both clients and branches. Utilise software to ensure the required monitoring and compliance standards are met. Work as part of a monitoring team liaising with different branches nationally. Follow correct procedures for incident reporting and real time monitoring. Work as part of a team, communicating effectively with team members and others. To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures. To undertake additional duties in line with management requests as required. Comply with IS) 27001 standards and procedures. Meeting individually set KPIs. Stay current with system information, changes and updates.

Qualifications

Applicants must have a 5 year checkable history. You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard. Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint. Must have excellent interpersonal skills and be able to work on own initiative and as part of a team. Ability to work in a fast paced environment. Ability to manage workload to meet team deadlines. A willingness to learn and develop and show high level of commitment and professionalism.

Additional Information

Shift pattern

12 hour shifts

Shift Rotation 4 on/off

Pay Rate £9.30

cpc

0.05

Application redirect

yes