5,341 jobs found

Job Category: IT Job Location: Richmond, Greater London, United Kingdom Customer Success Manager Customer Experience Manager Customer Service Desk Manager IT Customer Relationship Manager Service Desk Manager £55,000 to £60,000 per annum plus benefits Richmond Permanent We are recruiting for an IT Service Desk Manager, IT Support Manager however this role is completely focused on Customer Service and Customer Experience so any B2B Customer Service orientated Manager who has led teams of up to 20 should apply. Day to day the work involve people management, 1-2-1"s, appraisals, reviews, holiday/sick day management, rotas and more however the role will have a high expectation of managing the experience from B2B customers. This Service Desk Manager will be championing new and innovative ways of managing customer service and their experience. Customers are primarily mid sized to enterprise grade businesses who are paying top end prices for Managed IT Support. The successful Customer...

Job Category: IT Job Location: Leeds, West Yorkshire, United Kingdom We have an exciting opportunity for a Client Service Desk Team Leader to join us at our Head Offices in Leeds. Why Join our IT Service Team? As a business, Hermes is driven by our four values of; Do the right thing, Dare to be different, Strive for more and Be customer obsessed. It"s because of these values that we are the UK"s leading consumer delivery service handling over 380 million parcels per year and still growing and our IT teams help to drive that growth. In this role you"ll be responsible for the efficient and quality focussed running of the IT Client Service Desk that handles in excess of 200 client tickets daily. This function supports all Hermes clients in receiving, tracking and resolving IT incidents that may impact on a client"s ability to route or track parcels. What You"ll Do: Ensure effective day to day leadership and coaching of 2 Client Service Desk Agents When volumes demand take an active...

ABOUT THIS JOB Clients are at the core of the role of our Client Insight Partners. The goal is to turn every client relationship into a long term partnership by delivering an industry-leading experience for our clients. Nielsen IQ has a strong track record of finding and developing top talent across the FMCG industry, and this remains central to the ambition within our team. Identify top talent, and provide you with the support and opportunities to grow and develop your career. A LITTLE BIT ABOUT YOU As a Client Insight Partner, you represent Nielsen IQ at the client. How the client views you, likely determines how they view Nielsen IQ as a whole. Therefore it’s critical that you live our Service Code, embed our latest tools and solutions at your client, and use the huge breadth of Nielsen IQ’s capability to add value to your client day-in, day-out. KEY RESPONSIBILITIES Own the servicing relationships with medium to smaller relationships, or work with...

Job Category: Customer Services Job Location: Cardiff, South Glamorgan, United Kingdom Customer Centre Specialist Cardiff £22,000 per annum successful candidate must be able to start in January 9am-7pm 4 days on 4 days off, then 5 days 3 off- may include some weekend working driving licence is essential for the role Have the opportunity to work at one of the UK"s most exciting start-ups! Cazoo was founded in 2018 to transform the way people buy used cars, disrupting the car industry with a new service that is simple, transparent and doesn"t end when you buy the car. At Cazoo, you will be helping to delight customers every single day in a job that"s full of energy and purpose. The vision is to deliver the UK"s best car buying experience by putting the customer first and making it no different from buying any other product online today. Duties & Responsibilities: Providing extraordinary customer service including liaising with our Customer Service team in London or at the...

About the role Shift pattern Days From time To time Tue 09:00:00 17:00:00 Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so rewarding. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You’ll meet great people, learn new things and be part of an expert diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE. You will be responsible for The Customer is at the heart of everything we do. It’s your responsibility to ensure: Customers get the finest shopping journey. Customers are...

Job Category: Public Sector Job Location: Rushmoor, Surrey, United Kingdom Census officers Contract duration 2nd intake; 16 March to 29 April 2021 3rd intake; 23 March to 29 April 2021 Hours 2nd intake; 15, 25 or 37 hours per week 3rd intake; 15 or 37 hours per week Salary dependent on location Band 1 - £14.61 Band 2 - £12.64 Band 3 - £11.22 Flexible working hours within these times: Monday to Saturday: 9am - 8pm Sundays and bank holidays: 10am - 4pm 60% of your hours must be between: Monday to Friday: 4pm - 8pm Saturday: 9am - 8 pm Sunday: 10am - 4pm Persuasive people make the census The census is a survey of the entire population of England and Wales that happens every 10 years. It"s run by the Office for National Statistics (ONS) and gives us a picture of all the people and households in England and Wales. The information we collect is used to make decisions that affect everyone - things like how many schools, surgeries and hospitals we need. To make the census a success, we...

Customer Experience Senior Team Leader  Location: B24 8HZ (Birmingham, near J6 M6). Partially office-based, but eligible for remote working in line with COVID-19 restrictions - please see below. If you're looking for a progressive career in leadership, and you thrive in a fast-paced team-orientated environment, then look no further! We have an exciting opportunity for you to join an award-winning online retailer. Are you currently a Senior Customer Service Executive looking for the next step-up in your career? Do you have a minimum of 2 years supervisory experience managing customer experience teams in retail, sales or after-sales in a fast-paced environment? This could be the perfect role for you. We are looking for someone special with a proactive approach, exceptional communication, adaptable people skills, the ability to build and motivate the team together and someone who is able to work...

Job Category: Education Job Location: Cardiff, South Glamorgan, United Kingdom University Student Needs Assessor/Inclusive Technology Office role. Work from home. Your new organisation This is an opportunity to work as part of a large University based in Cardiff. The department offers a range of extra learning services for students registered with the Learning Support Team. The Student Services department supports Students in their studies in preparing them for the future. Your new role You will work on a full-time basis, 37.5 hours per week, and will be joining an experienced and supportive team within the Student Services and Employability department. As a Needs Assessor/Inclusive Technology Officer you will be reporting to the Learning Support Manager. You will be required to review students history to conduct Needs Assessments for disabled students as part of the Disabled Students" Allowance (DSA) process considering effective study support strategies and encouraging a...

Job Category: Public Sector Job Location: Tandridge, Surrey, United Kingdom Census officers Contract duration 2nd intake; 16 March to 29 April 2021 3rd intake; 23 March to 29 April 2021 Hours 2nd intake; 15, 25 or 37 hours per week 3rd intake; 15 or 37 hours per week Salary dependent on location Band 1 - £14.61 Band 2 - £12.64 Band 3 - £11.22 Flexible working hours within these times: Monday to Saturday: 9am - 8pm Sundays and bank holidays: 10am - 4pm 60% of your hours must be between: Monday to Friday: 4pm - 8pm Saturday: 9am - 8 pm Sunday: 10am - 4pm Persuasive people make the census The census is a survey of the entire population of England and Wales that happens every 10 years. It"s run by the Office for National Statistics (ONS) and gives us a picture of all the people and households in England and Wales. The information we collect is used to make decisions that affect everyone - things like how many schools, surgeries and hospitals we need. To make the census a success, we...

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential! Job Summary Job Description Position: Client Partner - Automotive Are you looking for a career in sales where the company you represent truly believes in delighting its customers and where the solutions you’re selling reflect cutting-edge, market leading technologies? With more than 60 years of stable growth, FICO’s world-class analytic solutions support smarter fraud, risk and customer management decisions for thousands of businesses worldwide. As a highly valued member of the Client Sales team, you will leverage your knowledge, exceptional relationship skills and proven consultative-selling abilities to achieve success. Tasks: Build relationships with senior client stakeholders to gain insights into their most urgent business problems while articulating FICO’s capabilities. Research and shape...

Job Description Are you looking to kick start your career or grow your career in a different industry? Keen to work for one of Britain's Top Employers? If you're passionate about customer service, teamwork and sales and want the opportunity to earn whilst you train for a nationally recognised qualification, we want to hear from you!We’re looking for individuals with the potential to be future leaders within our business. You’ll be someone who is keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career with us.  What’s in it for you? A competitive salary and benefits which include 22 days holiday, a half yearly colleague bonus and colleague discounts across the Travis Perkins Group businesses. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose...

21300 Function:Customer Contact Closing Date:04/02/2021 Customer Service Advisor – B2B Location: Sheffield Salary: £21,300 + amazing benefits! Hours: Full Time Shift Pattern - 5 days out of 7 working between the hours of 8am – 6pm Monday to Friday. Introduction We created Virgin Media Business to transform the market and offer our customers something different. Joining either our Customer Care or Billings team, you’ll be the go-to person for our business customers, supporting them with anything from billing queries right the way through to encouraging our customers to stay with us. The role You will provide a highly skilled telephone-based support function for our customers, specifically small & medium enterprises & small and home office customers. Quite simply, you will be tasked with ensuring the dedicated customer service related needs of these customer sectors are met, promoting a simply brilliant approach to customer service and ensuring customer loyalty. Joining our...

Job Category: Public Sector Job Location: Southampton, Hampshire, United Kingdom Census officers Contract duration 1st intake; 1 March to 29 April 2021 2nd intake; 16 March to 29 April 2021 3rd intake; 23 March to 29 April 2021 Hours 1st intake; 37 hours per week 2nd intake; 15, 25 or 37 hours per week 3rd intake; 15 or 37 hours per week Salary dependent on location Band 1 - £14.61 Band 2 - £12.64 Band 3 - £11.22 Flexible working hours within these times: Monday to Saturday: 9am - 8pm Sundays and bank holidays: 10am - 4pm 60% of your hours must be between: Monday to Friday: 4pm - 8pm Saturday: 9am - 8 pm Sunday: 10am - 4pm Persuasive people make the census The census is a survey of the entire population of England and Wales that happens every 10 years. It"s run by the Office for National Statistics (ONS) and gives us a picture of all the people and households in England and Wales. The information we collect is used to make decisions that affect everyone - things like how many...

Job Category: Telecoms Job Location: Horsham, West Sussex, United Kingdom Customer Service/Care & Retentions Advisor Due to the growth of our telecoms company and our partnership with Sky TV and ESB Energy, we are currently looking for a Customer Care Advisor to join our fantastic Customer Care Team in our Horsham office. We need dedicated Customer Care Advisors to join us - people who can build a personal connection with our customers and provide them with a swift solution. Be supportive. Be personal. We"re looking for people who can communicate confidently and listen intently whilst working out how to solve problems to keep our customers happy and retaining them as a customer. Could this be you? As a Customer Care Advisor, you"ll often be the very first point of contact for our customers, and sometimes they can be frustrated, angry or upset. You"ll need lots of patience, but with your unflappable nature and personal approach, you"ll calmly reassure them that you"re there...

Job Description: We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible. Become a Back-Office Customer Service Representative with Capita in partnership with Transport for London (TfL): Join our Government Services business and help to deliver innovative technology solutions to help millions of people every day. Our leading edge Ulta-Low Emission Technology (ULEZ) is helping TfL to become a zero-carbon city helping thousands more Londoners breath cleaner air every day. Creating a healthier city improving the lives of those who live in, work in and visit the city is not a small challenge. With the world’s largest Ultra-Low Emission zone, we’ve reduced the capital’s high pollution levels by 29%, improving the lives of children and our future generations and developing a cleaner and greener London. As a...

Job Category: Administration Job Location: Nottingham, Nottinghamshire, United Kingdom JR Recruitment have a great opportunity for a super organised and data driven administrator to join their client in Nottingham City Centre. You will be a confident communicator with first class customer service as well as the ability to work with confidential information. Working as part of a team, you will really enjoy building relationships, solving queries and an introduction to project based work. Responsibilities: * Responsible for answering telephone calls, establishing reason for calls and resolving queries. * Dealing, payments, registration and client correspondence. * Processing daily post and banking and involvement in the preparation of mailings throughout the year. * Provide support across telephone valuations, responding to client requests. * Filing and scanning of documentation. Key skills: * Excellent communications skills * Customer service orientated * Enjoys working as part...

Job Category: Retail/Purchasing Job Location: Wigan, Greater Manchester, United Kingdom Customer Assistant (1 to 20 Hours) £9.30 up to £10.50 per hour* (pro rata). Part time hours are between hours. Full time hours are between hours. This isn"t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day of customers, you"ll keep moving and keep business booming. Every day is different, so you won"t just be working deliveries or working on the till; you"ll be doing all of it and more. You could even train to be a freshness specialist, non-food specialist or a bakery specialist. It"s your hard graft that puts food onto dinner tables and keeps our customers coming back. Our Customer Assistants work together as a team to ensure their store is clean, tidy...

The Role: As a Customer Experience Specialist , you will truly be at the heart of our customers journey here at Helping Hands. We’re looking for a chatty, confident and helpful person who is passionate about providing excellent customer service. Helping Hands is a friendly and supportive environment where every day is different. Working in our Customer Care Hub, our team are key in understanding what’s important in our customers journey and create a sense of belonging for everyone. The ideal candidate will embody our brand values, be warm and friendly with a genuine desire to do what's right, and care for our customers. You will provide an exemplary level of service, whilst being a brand advocate and the all-important voice of our customers. Your main responsibilities will be to build relationships with our customers by listening to their feedback, providing a solution (where possible) and identifying their needs to ensure we tailor a package that’s best suited to...

About the role Shift pattern Days From time To time Mon 10:00:00 18:00:00 Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so rewarding. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You’ll meet great people, learn new things and be part of an expert diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE. You will be responsible for Serving customers on our checkouts ensuring they receive an easy, seamless personalised experience Delivering department routines Manually...

Job Category: Engineering Job Location: Cirencester, Gloucestershire, United Kingdom CUSTOMER SERVICE ADVISOR Role: Customer Service Advisor Location: Cirencester Employment: temp to Permanent Industry: Engineering, Manufacturing Remuneration: £20,000 - 22,000 Profile: The Customer Service Representative will work in a fast pace environment, in a highly collaborative team in an inclusive environment. This person will be the primary interface between the customer and company. You will be responsible for internally managing sales orders in cooperation with manufacturers, sales reps, distributors, and contractors. You will provides administrative support to a sales office, process data and generate routine reports regarding sales results. Answers questions about the organisation"s products and/or services. Duties: Frequent interaction with customers in order to quickly address customer concerns. Actively manage the customer orders across the entire life cycle. Answer phones,...